Customer-Service Leader with 27 Years Experience
Resume:
Amy Rice
Franklin, OH *****
****************@*****.***
Professional Summary
Efficient and dedicated salon manager with 27 years of experience in the hospitality and customer service industries. Proven track record in enhancing operational efficiency and driving revenue growth through strategic marketing initiatives. Skilled in building strong client relationships and delivering exceptional service. Experienced in managing administrative tasks and ensuring compliance with privacy policies, contributing to a positive and productive work environment. Authorized to work in the US for any employer
Work Experience
Home Health Aide
Self employed-Franklin, OH
January 2020 to Present
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration Salon Manager/Hair Stylist/Receptionist
Hair in Motion-Greenville, OH
April 1996 to January 2023
• Developed and implemented effective salon policies and procedures to ensure smooth workflow and exceptional customer service
• Achieved XX% increase in salon revenue by implementing strategic marketing initiatives, including social media campaigns and referral programs
• Built strong client relationships through excellent communication skills, actively listening to their needs and providing personalized recommendations
• Implemented cost-saving measures by analyzing expenses, negotiating contracts with suppliers, and identifying areas for improvement in operational efficiency
• Managed inventory levels of professional hair care products, ensuring adequate stock while minimizing waste or overstocking
• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
Server/Hostess
Buffalo Wild Wings-Greenville, OH
April 2013 to July 2017
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Managed cash handling procedures, including opening/closing registers, counting money, and making deposits
• Increased overall table turnover rate by implementing streamlined processes for taking orders and delivering checks promptly
• Achieved consistently high scores on customer satisfaction surveys through attentive service and personalized interactions
Housekeeper/Laundry
Holiday Inn Express and Suites-Greenville, OH
April 2010 to May 2014
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
Caregiver
STERLING HOUSE OF GREENVILLE-Greenville, OH
January 1997 to August 2001
• Created personalized care plans for each client based on their individual needs and preferences
• Managed medical appointments and transportation arrangements for clients as needed
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
Call Center Customer Service Representative
Garrett Communications-Greenville, OH
January 1995 to June 1999
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Identified opportunities for process improvement within the call center operations to enhance efficiency and productivity
• Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
Education
Managing Cosmetology (Professional License-State of Ohio) Hair in Motion Beauty Academy-Piqua, OH
July 1997 to October 1998
High school diploma
Greenville Senior High School-Greenville, OH
August 1993 to June 1997
Skills
• Administrative experience within finance industry
• Conflict management
• Office experience
• Zoom
• Product management
• Restaurant experience (4 years)
• Cash handling (10+ years)
• Anatomy & Physiology knowledge
• Administrative experience within education industry
• Marketing
• Front Desk
• Medical terminology
• Time management
• Guest services
• Janitorial experience
• Upselling
• Hotel experience
• Sales support
• Patient care (9 years)
• Administrative experience within healthcare
• Excellent Communication Skills
• Order assistance
• Customer complaint resolution
• Exceptional Customer Service (10+ years)
• Attention to detail
• Customer inquiry handling
• Organizational skills
• Phone etiquette
• Microsoft Office
• Clerical experience (10+ years)
• Sales
• Communication skills
• Retail sales (10+ years)
• Geriatrics
• Inventory management
• Providing product information
• Hospitality
• Administrative experience within retail industry
• Administrative experience - Administrative experience (6-10 years)
• Customer support
• HIPAA
Certifications and Licenses
Managing Cosmetology
April 1998 to January 2025
Managing Cosmetology License
Contact this candidate