Customer Service & Administrative Expert with 34+ Years Experience
Resume:
Sheila Shavers
Dance instructor
Elkhart, Indiana, United States
***.*******@*****.***
SUMMARY
Highly experienced professional with 34 years’ in the customer service field and over 14 years’ experience in social service field. Also, with 16+ years in administrative and clerical roles, I acquired years of data entry and management experience, while simultaneously utilizing exceptional interpersonal and communication skills gained from extensive client/public interaction. Proven ability to communicate effectively, be diplomatic, learn quickly, handle challenges, and handle complex information, train staff, manage daily operations, and maintain a high standard of detail. Proficient in Microsoft Office, with light Excel and various software platforms. In addition to clerical and administration skills, I have safety/security training skills, and supervisory experience. Seeking to leverage this extensive experience in a remote data entry position and I am equally interested in remote or local opportunities. Always willing and determined to learn new skills and training.
WORK EXPERIENCE
September 2024-Current
Dance instructor
Tolson Center Park District
United States
2021-2025
Part-time Receptionist/Float
Elkhart Housing Authority
Elkhart, Indiana, United States
Temporary Intake Specialist Training receptionist and Intake Specialist Answer phones and direct calls Cover for receptionist during breaks, lunches, and days off Filing and creating folders Enter applications into the system Updating information in the system Mail/stamp machine Mailing letters Preparing orientation appointments Shredding Assisting clients at the front desk Assist different departments Temp Intake specialist Performing orientations 2003-2014
Youth Care Worker/Mental Health Professional
Maryville Academy
Chicago, Illinois, United States
Managed the first shift/assigned daily tasks to staff members Taught clients life skills, job skills, parenting Skills and daily home routines Part of a treatment team responsible for setting short term and long term goals for clients Monitored and cared for clients ages newborn to young adult, pregnant teens, teen moms, and older adolescents in DCFS shelter before being placed, as well as monitoring their doctor/hospital visits Coordinated various activities for clients/conducted arts and crafts groups Facilitated therapeutic group sessions assisting in de-escalating behavioral problems Clerical duties of filing, typing, and answering phones 2001-2003
Security Officer
Guardsmark Security
Chicago, Illinois, United States
Monitored security cameras Patrolled assigned areas to protect person and property Responsible for completing daily logs, Incident reports and answering phones
EDUCATION
1987-1991
High School Diploma
Roger C. Sullivan High School
Chicago, Illinois, United States
Roger C. Sullivan High School, Chicago IL High School Diploma
• Dance, Art, Choir, required curriculum
SKILLS
Customer Support/Service Community and Social Services Data Entry Data Management Interpersonal Skills Communication Skills Microsoft Office Protective Services People Management Microsoft Word Magnetic Resonance Imaging (MRI) Psychiatry and Mental Health Typing Telephone Skills Systems Maintenance Mail Processing Information Technology & Information Systems Administrative Skills Customer Training Hospital Set Goals Security Monitoring Dance Training/Teaching CPR Certification Microsoft Outlook Operations Microsoft PowerPoint Microsoft Excel Staff Training Operations Management Safety Training
CERTIFICATIONS
CPR certificate
Fair Housing Training
LANGUAGES
English - Fluent Korean - Beginner Italian - Beginner Spanish - Beginner
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