Compassionate Patient Care Technician and Team Player

Taviana Collins

Email: ***************@*****.***

Phone: 512-***-****

A responsible and driven young adult who values honesty, understanding, and persistence in all aspects of life. Committed to being trustworthy in both duty and leadership roles. Enthusiastic about working collaboratively with others. Seeking a challenging position within a dynamic company where I can leverage my strengths and develop new opportunities for growth.

Dell Childrens Hospital, PCT Pt. Care Tech/Observation Unit August 2024- Present

Ensure the safety and comfort of patients by maintaining a secure and supportive environment.

Identify and remove harmful or hazardous items from patient rooms to reduce risks.

Report any changes in patients' physical, mental, or emotional conditions to the nursing staff promptly.

Document patient activities and locations to maintain accurate records.

Prevent falls and injuries by monitoring patients and implementing safety measures.

Cross Creek Behavioral Center August 2023- December 2024

(Full-time until August 2024 PRN)

Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer services.

Ensure the well-being of patients and provide a positive, supportive and structured environment.

Responsible for conducting safety checks and ensuring that supervision is conducted at 15 minute intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as needed.

Document timely, accurate and appropriate clinical information in patient's medical record.

Assist in providing a safe, secure and comfortable environment for patients, significant others and staff.

Interact routinely with patients, observe behaviors and communicate significant observations to nursing staff.

May oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration and changing bed linens.

May obtain patient's vital signs, height and weight as assigned and document in patient record.

Facilitate patient educational-rehabilitative groups which cover a variety of topics including social skills, coping skills, anger management and independent living skills.

Engage patients in activities and interactions designed to encourage achievement of treatment goals.

Complete and maintain required documentation. Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.

May provide transportation for patient or coordinate transportation with appropriate staff member.

Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Extend-A-Care January 2021 to August 2023

Supervised elementary students in an after-school program, ensuring a safe and engaging environment.

Monitored and interacted with students with various behavioral needs, including ADHD and Autism, offering support and guidance.

Led curriculum activities, facilitated games, and assisted students with their homework.

Fostered a positive atmosphere for learning and play, serving as a role model for students.

Ensured the safety and well-being of students while encouraging fun and productive activities.

Performed opening and closing duties for the facility as part of daily responsibilities.

UT Heath Austin, Patient Access Coordinator Austin, TX

November 2020 –December 2021 (Contract Work ended)

Processing hundreds of patients daily for COVID-19 vaccines

Patient check-in

Appointment scheduling and rescheduling through Athena Application

Processing and registering patients for vaccine administration

Customer service and support

Certifications Education

CPR Certification High School Graduate - KIPP

Skills & Experience:

Proven customer service experience with a focus on meeting client needs and resolving issues effectively.

Background in behavioral health, providing compassionate and attentive support to individuals in need.

Quick learner, able to adapt swiftly to new tasks and environments.

Proficient in managing appointments, scheduling, and maintaining organized workflows.

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