As a seasoned Healthcare Revenue Cycle Leader, I bring over 15 years o

DESIREE HAWKINS

Columbia, SC Remote-Ready 803-***-**** *********@*******.***

Revenue Cycle Manager Remote Team Leader Compliance & Denial Prevention Expert

Professional Summary

Healthcare Revenue Cycle Leader with 15+ years of experience driving revenue integrity, reducing denials by 25%, and recovering $3M in aged receivables. Proven success in payer negotiations, compliance optimization, and remote team leadership, achieving 98% coding accuracy and boosting staff retention by 20%. Skilled in Epic, Cerner, HIPAA compliance, and advanced Excel analytics, with a track record of aligning financial performance with organizational goals.

Core Competencies

• Revenue Cycle Optimization & Denial Prevention

• Coding Accuracy (CPT, ICD-10) & Compliance Programs

• Payer Relations & Appeals Strategy

• EMR/EHR Systems (Epic, Cerner, Meditech, Athenahealth)

• KPI Dashboards & Advanced Excel Analytics

• Remote Team Leadership, Mentorship & Retention

• HIPAA & Regulatory Standards

Professional Experience

Ensemble Health Partners Remote

Revenue Cycle Specialist Senior Specialist Team Lead 2010–2025

• Directed denial management initiatives, reducing claim denials by 25% and saving $1.2M annually.

• Recovered $3M in aged accounts receivable through targeted denial resolution strategies.

• Achieved 98% coding accuracy, surpassing organizational benchmarks.

• Designed and implemented QA program, improving compliance by 30% and lowering audit risk.

• Negotiated with top payers, securing favorable reimbursement terms and reducing underpayment disputes.

• Managed and mentored a remote team of 15 specialists, improving retention by 20%.

• Reduced average claim turnaround time by 15% via workflow automation and staff training.

• Developed payer-specific appeal templates, improving overturn rates by 40%.

• Implemented KPI dashboards in Excel, enabling real-time performance tracking and improving decision-making speed by 25%.

Education & Certifications

• CRCR Certification (HFMA) – 2024

• Medical Billing & Coding Diploma (Alison, CPD Accredited) – 2024

• Medical Assistant Diploma (Fortis College) – 2022

• Medical Billing & Coding Certificate (SNHU) – Expected 2026

Technical Skills

• Systems: Epic, Cerner, Meditech, Athenahealth, Allscripts

• Coding & Compliance: ICD-10, CPT, HIPAA Standards

• Analytics: Excel (Pivot Tables, VLOOKUP), KPI Dashboards

• Collaboration: Teams, Zoom, SharePoint, Webex