Versatile Healthcare Administrative Professional

Summary

I am confident, disciplined for accuracy in my previous roles. My previous positions have allowed me to develop professional skills which demonstrate my versatile work experience.• Professional, self-motivated • Excellent verbal and written communication skills • Strong Work Ethic,attention to detail • Ability to work alone or in harmony with co- workers • Demonstrate reliability,dedication and high quality work. Experience

Nurse Assistant 03/2015 - Present HUMANA, SAN ANTONIO San Antonio,Texas First point of contact via telephone with members. Provide support and responsibility to triage incoming calls transfer to clinician with vital and crucial medical situations. Review and provide information on members medical,dental and vision plans. Advise of basic information regarding co-pays, benefits and medical programs. Assignments of Incoming and outgoing, faxes, reviewing and processing of medical records to include clinicals for nurse review. Submitting inpatient and outpatient authorization according to providers requests. Understanding of medical terminology. Maintain confidentiality and professionalism of all medical documents and urgency of stat request, prioritizing of assignments and strong time management abilities Professional and personable contact with members, providers, and coworkers. Accessing multiple resource systems to include CGX, Pal, ASO, CCP2.Genesys. Microsoft Word. and applications. Help with general questions and Referrals. Farmers Administrative Assistant 01/2014 - 03/2015 CSG San Antonio, TX Servicing of incoming calls, provide administrative and office support for multiple agents. Fielding telephone calls, scheduling of appointments. Providing auto and homeowners declaration documents via fax or email. Answering general service questions.

Bonding Agent 01/2013 - 01/2014 A-ACTION BAIL BONDS San Antonio, TX Greeting and interviewing of clients to establish if suitable for bonding. Complete all company forms accurate in accordance with company regulation, policies, and procedures. Duties of operating of general office equipment; incoming/outgoing mail, bank deposits, collections Internet Client Service 01/2008 - 12/2012 CITIBANK San Antonio, TX Ensuring highest levels of member service and accuracy with clients account inquires. Activation of ATM/debit cards, block cards and disputes. Assisted with new pilot services and online messaging. Flood Underwriter 01/2006 - 01/2008 MARSH USA INC San Antonio, TX Performed complex underwriting analysis to evaluate risk acceptability to determine appropriate product pricing for Commercial Buildings regulated by the NFIP. Contributed to increased business of 15%. Self- motivated and proactive in maintaining of records and correspondences, filing and processing of incoming/outgoing daily documents.

Flood Specialist 01/1998 - 01/2006 USAA San Antonio, TX Effectively utilized a blend of sales techniques and product knowledge, which achieved client’s satisfaction and dramatically increased revenues. Specialized in the issuance of policies regulated by FEMA and manual rating of NFIP direct policies. Accountable for individual sales and telephone management objectives. Skills

Professional, friendly, confident, self-motivated, bank teller, 10- key by touch, Excellent verbal and written communication skills, Customer service, Communication skills, Time management, Microsoft word, Microsoft excel, Documentation review, Ability to work alone or in harmony with co-workers Education

Biology St Philip’s College 12/2009 San Antonio, Texas Sylvia Luna

210-***-**** ***********@*****.*** San Antonio, TX