Remote Customer Support & Administrative Professional

TARA SEALEY

Bastrop, TX • (Mobile) ***- ***-**** • (E-mail) **************@*****.***

OBJECTIVE

To obtain a Remote Support Assistant position where I can apply my strong communication skills, customer-focused mindset, and extensive background in documentation, organization, and remote workflow to deliver consistent, high-quality support from home.

PROFESSIONAL SUMMARY

Detail-oriented Administrative Professional and Technical Writer with 8+ years of experience supporting executives, managing communication channels, and creating accurate, well-organized documentation. Worked remotely for 6+ years, consistently meeting deadlines, handling high-volume email requests, and maintaining structured workflows from home. Recognized for professionalism, patience, problem-solving, and delivering clear, helpful communication across teams and customers.

CUSTOMER & SUPPORT SKILLS

• Email and chat-based communication

• Friendly, patient customer interaction

• Clear problem-solving and guidance

• Inquiry handling and issue escalation

• Documentation accuracy

• Remote collaboration and team communication

• Strong written professionalism

• Consistent follow-through and task completion

SKILLED IN

Graphic Design and Presentation Development

Technical Writing and Editing

Information Management & Documentation

Executive & Administrative Support

Calendar and Travel Management

Project Coordination

Time Management and Prioritization

Records and Document Management

TECHNICAL PROFICIENCIES

Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Office 365, Publisher, Access, Visio, OneNote, TEAMS

Adobe Photoshop, Illustrator, Canva

Remote workflow tools, ticket-style systems, cloud file management, internal chat platforms

PROFESSIONAL EXPERIENCE

Technical Writer / Graphic Designer

FEDITC LLC — San Antonio, TX

October 2017 – January 31, 2025

• Worked remotely for 6 years, managing communication, tasks, and deliverables independently

• Responded to high-volume internal email requests, providing quick and professional support

• Prepared detailed documentation and graphic presentations for contract proposals

• Created visual materials, illustrations, and templates to support technical writing teams

• Collaborated with Business Development daily to clarify needs and resolve questions

• Reviewed resumes and job descriptions for accuracy, ensuring candidate alignment

• Maintained organized documentation and folders in TEAMS for efficient team access

• Updated, revised, and tracked contract-related documents with strong attention to detail

• Uploaded graphics and documentation to cloud platforms for team-wide visibility

Administrative Assistant to the Vice President

Sul Ross State University — Uvalde, TX

March 2016 – September 2017

• Provided front-line support to students, staff, and faculty via phone, email, and in-person communication

• Managed a high-volume calendar, appointments, and travel logistics

• Processed official documents including leave requests, travel vouchers, and evaluations

• Maintained confidential records with accuracy and compliance

• Prepared agendas, minutes, and correspondence for executive-level meetings

• Coordinated complaints and inquiries, ensuring proper routing and resolution

• Monitored budgets, requisitions, and office supplies

• Assisted office visitors and screened calls with professionalism and discretion

Administrative Assistant — Business Administration Department

Sul Ross State University — Uvalde, TX

September 2014 – March 2016

• Served as receptionist for a busy switchboard, fielding and routing all incoming calls

• Answered questions, provided policy information, and supported students with account inquiries

• Organized meetings, special programs, and faculty travel

• Processed travel applications, vouchers, requisitions, and supply orders

• Assisted with academic functions including proctoring exams and processing degree plans

• Entered classes, meetings, and events into the scheduling system for multiple campuses

• Maintained student files, faculty documents, and departmental records

• Collaborated with OIT to coordinate video connections for classes and meetings

EDUCATION

High School Diploma (or Equivalent)

REFERENCES

Sissy Bellion – VP Business Development, FEDITC

Email: ********@******.*** Phone: 210-***-****

Pamela Jiles – HR Manager, FEDITC

Email: ******@******.*** Phone: 210-***-****

Contact this candidate