Customer Service & Operations Professional
Resume:
KIMBERLY
WINTER
**.***.******.****@*****.**
m
Vancouver, WA 98661
Dynamic and adaptable professional with extensive experience in multiple roles. Proven ability to enhance customer satisfaction through effective complaint resolution and active listening. Skilled in inventory management and POS system operation, consistently maintaining workplace cleanliness and efficiency. Recognized for strong teamwork and collaboration in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Team collaboration
• Adaptable to change
• Workplace cleanliness
• Inventory management
• Manual dexterity
• POS system operation
• Professional telephone demeanor
• Appointment scheduling
• Customer complaint resolution
• Active listening
• Data entry
• Call center experience
College of Western Idaho
Nampa, ID
GED
Strayer University
Expected in 12/2026
Associate in Business: Business
Administration
EDUCATION
Wingstop - Food Preparation Worker
Vancouver, WA • 10/2025 - 11/2025
Dairy Queen Grill & Chill - Cook/Customer Service Cashier Vancouver, WA • 04/2025 - 09/2025
WORK HISTORY
Prepared and assembled food items according to established recipes and safety standards.
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Maintained cleanliness of workstations and adhered to sanitation guidelines.
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Adapted quickly to changing menu items and special requests from customers.
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Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
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Packaged and stored food products following proper handling and preservation methods.
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Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
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Supported kitchen team by being responsive and pitching in to complete tasks.
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Followed portion control procedures to minimize waste while maximizing quality.
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• Prepared menu items according to recipes and quality standards.
• Maintained cleanliness and organization of kitchen workspace. Operated kitchen equipment, ensuring safety protocols were followed.
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Assisted in inventory management and restocking supplies as needed.
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Collaborated with team members to ensure timely service during peak hours.
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Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
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Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
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Domino's Pizza - Customer Service/Team Member
Ridgefield, WA • 09/2024 - 01/2025
OnTrac - Package Handler
Vancouver, WA • 10/2023 - 04/2024
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
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Tasted, smelled, and pierced food with fork to verify sufficient cooking.
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Maintained well-stocked stations with supplies and spices for maximum productivity.
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Streamlined kitchen operations with effective communication and collaboration among team members.
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Assisted customers with inquiries, providing accurate and timely information.
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• Managed customer complaints, ensuring resolution and satisfaction.
• Processed transactions efficiently using point-of-sale systems.
• Updated customer records in database, ensuring data accuracy. Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
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Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
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Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
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Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
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Used pizza cutter to slice pizzas according to size and customer specifications.
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Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
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Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
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Enhanced customer satisfaction by consistently preparing high- quality pizzas according to company standards and customer preferences.
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Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
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Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
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Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
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Ensured all pizzas met visual and taste standards before serving, guaranteeing customer satisfaction.
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Provided exceptional customer service, answering queries and offering recommendations.
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Adapted quickly to custom orders, demonstrating flexibility and culinary creativity.
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Operated package scanning equipment to ensure accurate tracking and timely processing.
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Sorted packages by destination, optimizing workflow and reducing handling time.
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Church & Dwight - Warehouse Packer
Ridgefield, WA • 05/2023 - 09/2023
Miller Home Renovations - Appointment Setter
Vancouver, WA • 03/2023 - 05/2023
Maintained cleanliness and organization in work area to promote safety and efficiency.
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Collaborated with team members to meet daily shipping goals and improve operational performance.
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Adapted quickly to new technologies and processes, enhancing overall productivity within the team.
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Reported discrepancies in package conditions, facilitating prompt resolutions and minimizing delays.
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Improved package handling efficiency by implementing proper sorting and organizing techniques.
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Used hand-held scanners and physical logs to accurately track item movements.
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Proved successful working within tight deadlines and a fast-paced environment.
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Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
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Removed jams and unblocked conveyor system to maintain flow of goods.
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Supported team morale by fostering positive communication and collaboration among coworkers.
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Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
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Fostered culture of continuous improvement, suggesting several process optimizations that were implemented.
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Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
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Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
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Packaged products accurately for shipment, ensuring quality control standards met.
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Operated forklifts and pallet jacks safely to transport materials within the warehouse.
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Inspected products before packaging to avoid shipping defective or damaged goods to customers.
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• Packed, weighed and shipped items per customer specifications. Operated tape machines, scales and label printers to package items correctly.
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Added packed boxes to conveyor belts for movement to shipping stations.
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Loaded merchandise into specific packages suited for product dimensions.
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Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
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Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
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Moved cardboard, plastic ties, and other debris from unboxing to trash.
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Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
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Red Robin - Hostess/Cashier
Vancouver, WA • 12/2022 - 03/2023
Conducted outbound calls to schedule appointments, ensuring efficient communication with potential clients.
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Responded promptly to inquiries, providing information and support to prospective clients.
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Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
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Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
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Screened potential customers to determine interest and requirements for products and services of company.
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Confirmed appointments, communicated with clients, and updated client records.
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Operated multi-line telephone system to answer and direct high volume of calls.
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Organized, maintained and updated information in computer databases.
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Utilized CRM software to track interactions and manage appointment logistics effectively.
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Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
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Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
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Greeted and seated guests promptly to ensure positive dining experiences.
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Managed reservation system to optimize table turnover and guest flow.
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Maintained cleanliness and organization of waiting area to enhance ambiance.
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Handled guest inquiries and concerns, ensuring swift resolution for optimal service quality.
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Answered customer questions about hours, seating, and menu information.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
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Completed daily side work and opening and closing duties without fail.
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Rearranged tables and chairs for large parties and retrieved high chairs for children.
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• Opened and closed seating sections according to volume of guests. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
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Input orders accurately into POS terminal, split bills and accepted payments.
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• Seated patrons based on guest preferences and seating availability. Perkey Ranch - General Laborer
Baker City, OR • 03/2020 - 11/2022
Babby Farms - General Laborer/Customer Service
Caldwell, ID • 04/2016 - 10/2016
Maxx Local LLC - Customer Service Representative
Nampa, ID • 01/2014 - 03/2016
• Operated various tools and machinery to complete tasks efficiently. Maintained cleanliness and organization of work areas to enhance safety.
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Monitored inventory levels and reported discrepancies for timely replenishment.
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Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
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• Performed general housekeeping and cleaning tasks.
• Notified supervisors of defective equipment or material. Performed quality checks on products and materials to identify any defects.
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• Used variety of hand and power tools to complete tasks. Moved and cleared debris from work sites to dispose of in designated areas.
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Assisted in livestock care, ensuring animal health and well-being standards were met.
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Maintained cleanliness of work areas, promoting safety and organization on ranch property.
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Collaborated with team members to complete daily operational tasks efficiently.
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Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
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Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
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• Performed general housekeeping and cleaning tasks. Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
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Resolved customer inquiries through effective communication and problem-solving techniques.
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Managed high-volume calls while maintaining a positive customer experience.
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Trained new team members on company policies and customer service protocols.
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Implemented process improvements to enhance response times and service quality.
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Collaborated with cross-functional teams to address customer feedback and improve services.
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Monitored customer interactions to ensure compliance with company standards and policies.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
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Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
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Boosted team morale by consistently recognizing colleagues' contributions and achievements.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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