Flight Attendant and Administrative Professional Resume
Resume:
Erin N. Bacon
**** ******** ****** ****, ******** Pines, FL 33331
***********@*****.***
qualifications
Excellent customer service skills
Certified in first aid & CPR
Trained in self defense
Experienced in working with government officials on aircrafts
Experience
Flight Attendant American Airlines June 2013-Present
Welcomed passengers, and explained flight safety procedures
Ensured safety of passengers during takeoff, inflight, landing and emergencies
Served food and beverages to passengers and made flight announcements
Provided emergency help to crew and passengers when essential
Assisted in delivering customer service on flights that were voted most improved in the industry
Customer Service Agent (Seasonal) Air Canada October 2012- May 2013
Provided a high level of customer focused service.
Check in bags/Ticketing.
Booking/Re-Booking flights.
Accommodate passengers’ needs.
Kiosk
Gate Agent
Patient Financial Rep Baptist Endoscopy Center of Coral Springs November 2011-August 2012
Verifying insurances.
Pre-registering & Registering Patients.
Answering multi-lines and updating patient profiles.
Coding.
Checking in and sending out Labs.
Charge Reconciliations.
Administrative Assistant Weston Family Eye-care April 2010 – September 2011
Assisted patients with checking-in for their visits, making the process as seamless and stress-free as possible. From providing the correct documentation to authorizing insurance claims and coordinating doctor schedules.
Maintained inventory of office supplies and placed orders as needed.
Provided a direct point of contact for patients and prospective clients, and presented them with general information about the practice and services provided.
Administrative Assistant Clear Vision Center of South Florida March 2008– April 2010
Helped patients with checking-in for their appointments and filling out paperwork.
Authorized insurance claims and plan benefits.
Placed orders to labs and oversaw that jobs came in a timely manner.
Assisted customers with frames, lenses, and contact lenses.
Called patients for one-year follow-ups and made sure customers had the best customer satisfaction.
Assisted Office Manager and Doctor with Payroll.
Behavioral Therapist Learning Blocks August 2007-September 2008
Provided ABA therapy (Applied Behavior Analysis) to children with Autism. This included a focus on areas that are of social significance, including short-term behavior change and how the behavior affects the child.
Assessed the progress of each child over a certain period of time, and filled out evaluation forms.
Provided positive reinforcement to instill in them that they were doing great.
Education
Florida Atlantic University, Boca Raton, FL
Bachelor’s of Arts in Psychology, May 2011
Broward College, Pembroke Pines FL
Associate’s Degree in Liberal Arts, December, 2008
References Available Upon Request
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