Experienced Administrative and Customer Support Professional
Resume:
Paula Mahan
Cleveland, OH *****
*********@*****.***
Professional Summary
Seeking to secure a position with an organization and contribute excellent organizational skills, a strong work ethic, diversified professional background and the ability to adapt in a fast-paced environment.
■ Punctual ■ Strengths in ■ Leadership Experience
■ Detail Oriented Prioritizing ■ Open to all Opportunities for
■ Technically Knowledgeable in ■ Self-starter Additional Training the use of Microsoft Office, ■ Extensive Customer ■ Results Driven
HRIS & Kronos Care Experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Circle K-Myrtle Beach, SC
June 2024 to October 2024
Provided customer support with gas, various purchases and returns. Ran lottery and sold tickets. Restocked and disposed of expired food. Stocked items light duty work Teacher
Kids Paradise Child Care-Myrtle Beach, SC
March 2024 to June 2024
Worked in the younger two’s. Worked as a floater in the facility. Call Center Representative
Coastalcom-Myrtle Beach, SC
February 2024 to March 2024
Call customers and talk about promotions and updates to their services Paraprofessional
Renhill Group East Cleveland School District-Middleburg, OH December 2014 to June 2023
■ Assisted teacher with daily curriculum
■ Provided support to maintain a balanced environment to support students meeting individual goals.
■ Managed students’ behavior charts and IEP profiles
■ Ensured school and handicap safety standards were upheld throughout the classroom. Paraprofessional
Renhill Group-Middleburg, OH
December 2014 to June 2023
Acted as support to students with their one on one goals. Was support staff with other employees. Breakfast and Lunch duties.
Paraprofessional
East Cleveland City Schools-East Cleveland, OH
August 2015 to March 2023
Was Support staff with multiple handicap and special needs students. Breakfast and Lunch Duties. Bus Monitor
Paraprofessional
East Cleveland School District-East Cleveland, OH
August 2015 to February 2022
● Assisted teacher with daily curriculum
● Provided support to maintain a balanced environment to support students meeting individual goals.
● Managed students’ behavior charts and IEP profiles
● Ensured school and handicap safety standards were upheld throughout the classroom.
● Bus Monitor
Paraprofessional
Cleveland Municipal School District-Cleveland, OH
August 2009 to January 2012
■ Assisted teacher with daily curriculum
■ Provided support to maintain a balanced environment to support students meeting individual goals.
■ Managed students’ behavior charts and IEP profiles
■ Ensured school and handicap safety standards were upheld throughout the classroom. Paraprofessional
Cleveland Municipal Schools-Cleveland, OH
August 2009 to January 2012
Was the support staff in kindergarten class. Helped in multiple handicap rooms. Breakfast and Lunch Duties
Payroll Officer
Board of County Commissioners-Cleveland, OH
February 2001 to March 2008
■ Prepared payroll for over 200 employees
■ Maintained support of employees’ active and termination files; processed union dues, child support orders, bankruptcies and direct deposits.
■ Carried out clerical duties using standard office equipment: fax, copier, printer and PC.
■ SAP, Kronos, HRIS
Payroll Officer
Cuyahoga County Human Resources-Cleveland, OH
February 2001 to March 2008
Conducted payroll for over 200 employees, wage attachment, child support, union dues. Manual entry. Employment verifications. On a training team to troubleshoot the software. Customer service and receptionist duties.
Education
Business (Associate's degree)
Devry University-Remote
May 2022 to Present
Diploma
Cleveland Institute of Dental/Medical-Cleveland, OH October 2000 to October 2000
Medical (Diploma)
Cleveland Institute of Dental-Cleveland, OH
January 2000 to October 2000
Preparatory Diploma
James Ford Rhodes, College-Cleveland, OH
June 1990 to June 1990
High School Diploma
James Ford Rhodes High School-Cleveland, OH
September 1986 to June 1990
Skills
• Event Planning
• Preschool experience
• Detailed Oriented
• Technically Knowledgeable in
• Administrative experience
• Microsoft Outlook
• Salesforce
• SAP
• Power BI
• Telemarketing
• Resort
• Senior care
• Outbound calling
• Training & development
• Hotel experience
• Communication skills
• Experience with Children
• Leadership
• Typing
• Customer service
• Clerical experience
• Computer skills
• Kronos
• Negotiation (3 years)
• Property management
• Home & community care
• Attention to detail
• Bookkeeping
• Windows
• Microsoft Powerpoint
• Detail Oriented Prioritizing
• Classroom Management
• Office Management
• Microsoft Word
• HRIS
• Developmental Disabilities Experience
• Open to all Opportunities for
• Punctual
• Sales
• Open to all Opportunities for Additional training. Result driven. Extensive Customer Care Experience
• Extensive Customer
• Childcare
• Math
• Analysis skills
• Employment & labor law
• Upselling
• Calendar management
• Office experience
• Leadership experience.
• Experience Working With Students
• Grammar Experience
• Medical terminology
• Microsoft Excel
• Microsoft Office
• QuickBooks
• Technically Knowledgeable in the use of Microsoft Office.
• Self Starter
• Curriculum Development
• Guest services
• Payroll
• Time Management
• Inside sales
• Special Education
• Front desk
• Strengths in Prioritizing
• Hospitality
• Filing
• Medical office experience
• Human resources
• Purchasing
• Appointment scheduling
• SharePoint
• Care plans
• Medical billing
• Google Docs
• Supervising experience
• Recruiting
Certifications and Licenses
Teaching Certification
Paraprofessional Certification
Special Education Certification
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