Licensed Professional seeking a professional opportunity

D O N N A

L I C E N S E D S U P E R V I S O R P & C / L & H

C O N T A C T

■ PHONE: +1-254-***-****

■ EMAIL: ***********@*****.***

■ ADDRESS: Killeen, TX 76549

P R O F E S S I O N A L

S U M M A R Y

Licensed Supervisor P&C/L&H with

extensive experience in insurance

sales and policy presentations,

specializing in needs-based selling

and client base expansion. Proven

ability to analyze coverage gaps and

recommend solutions, driving

premium income and achieving sales

targets. Ready to leverage skills and

expertise to lead and support a new

team.

2018.08 - 2025.12

2018.03 - 2018.08

2018.01 - 2018.03

2017.09 - 2018.01

2016.01 - 2017.08

E X P E R I E N C E

Licensed Insurance Agent P&C

Marsh McLennan, Austin, TX

Unemployed

Texas Workforce Solutions, Killeen, TX

Insurance Sales Agent-Remote

All Webs Leads, Austin, TX

Member Service Supervisor

Broadpath Healthcare Solutions, Tucson, AZ

Managed Claims Specialist

Continental LTC Inc.,, Austin, TX

Provided customer service to clients by responding to inquiries, resolving complaints and providing policy information.

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Identified gaps in existing coverage and recommended additional services to meet customer needs.

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Analyzed clients' current insurance policies and suggested additions or other changes.

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■ I was applying for jobs as a condition of my unemployment.

■ Built relationships with potential clients to increase sales. Prepared quotes and proposals based on clients' requirements and needs.

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Utilized effective communication skills to build trust with potential clients and close deals.

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Monitored team performance metrics to ensure quality standards were met or exceeded.

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Handled escalated issues with tact and diplomacy while adhering to company policy.

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Listened to and resolved customer complaints regarding services, products, and personnel.

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Reviewed incoming documentation for completeness before processing a claim.

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Utilized appropriate job aids, knowledge and tools to process initial reception of claims.

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Collaborated with other departments, customers and insurance companies to resolve claims in an efficient and timely manner.

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S M I T H

2015.10 - 2017.01

2015.03 - 2015.06

2010.10 - 2015.02

Fulfillment Associate PT

Amazon, Austin, TX

Contact Center Representative

Baylor Scott and White Health, Temple, TX

Supervisor/QA/Licensed Professional

Dialog Direct, Fort Worth, TX

As a Fulfillment Associate, I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.

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In addition to being able to lift heavy objects up to 50 lbs, I can also stand for long periods of time while completing assigned tasks.

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Managed inventory and prepared orders for shipment within a tight deadline.

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Effectively handled incoming calls from customers in a timely manner, while maintaining a high level of professionalism.

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Adhered to strict confidentiality guidelines when handling sensitive customer information.

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Adhered to company policies and procedures while responding to customer inquiries in accordance with established guidelines.

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I supervised a team of 40 licensed agents in a call center environment.

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I actively used effective coaching and motivational skills that help assist the team in exceeding the client's $3.7 million dollar 2014 annual goal.

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I was promoted to the position of Team Leader, my previous position was that of a Quality Analyst for 2 years.

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■ Resolved conflicts between team members and departments. Dec 1996

E D U C A T I O N

Baylor University, TX

Bachelor of Science: Health Education

S K I L L S

Independent insurance agency experience

Insurance policy presentations

Product Demos

Auto insurance sales

Upselling

Investment firm experience

Windows

Computer skills

Health insurance sales

Personal Training

Outside Sales

Closing sales leads

Closing sales

Sales

Conceptual selling strategy

Consultative selling

New customer acquisition

Insurance Sales

Inside Sales

Negotiation

Life insurance sales

Google Docs

Sales team management

Achieving sales targets

Generating premium income

Solution selling approach

Client base expansion experience

Higher education teaching

Customer service

Needs-based selling

Microsoft Outlook

Inside and Outside Sales

Quality Analyst

Microsoft Office

Customer Service

C E R T I F I C A T I O N S

Personal Lines License - Property & Casualty

General Lines Life and Health

Contact this candidate