Social Service Professional with Case Management Experience
Resume:
Akgoneste Elliott
Seeking a fulltime position that will allow me to utilize my case management experiences, along with customer services and computer skills.
Detroit, MI 48220
*********.*******@*****.***
Professional Summary
Human Service Worker with a Bachelors degree in social science, a friendly demeanor; and a sincere interest in people across the socio-economic spectrum seeking a full time position. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clloser Coordinator
UWM-Pontiac, MI
August 2022 to Present
Assist brokers with closings on their loans for FHA, Conventional and Investment properties. Balancing closing disclosures, scheduling, sending requests to the Underwriters. Answering phones and advising on questions they may have on the file. Adjusting payoffs, Principal reduction and qualified mortgages. Foster Care Worker
HOMES FOR BLACK CHILDREN-Detroit, MI
April 2023 to August 2024
Recognizing a need to service families in need of therapeutic services, clothing, foord and making referrals to shelters. Misacwis navigation. Updated court reports, parent agency treatment plan, service plans and assessments. Random home visits, processing mileage checks. MI Behavior Technician
Chitter Chatter PC Dearborn-Dearborn, MI
September 2017 to November 2021
Chitter Chatter PC Dearborn, MI Registered Behavior Technician, assisting children and adolescents with low to high behaviors. Redirecting various behaviors with autism and ASD. Implementing behavior acquisition programs, implementing behavior reduction protocol, ongoing supervised data collection, communicating with parents, teachers, and colleagues about the confidential progress of the client. Centria Healthcare Novi, MI December 2016-Oct-2017 ABA Technician, Servicing children and adolescents with autism and/or the spectrum of autism in a home base setting. To reinforce positive direction on an educational and behavioral level through data collection systems to provide functional living skills, while decreasing maladaptive behavior. Substitute Teacher
P.E.S.G-Caledonia, MI
October 2016 to October 2016
teaches lesson plan as outlined by the absent teacher. Performs all extra duties for the absent teacher as required by the building principal. Meets and instructs assigned classes in the locations and at the times designated. Plans a program of study that, as much as possible, meets the individual needs, interests, and abilities of the students. Creates a classroom environment that is conducive to learning and appropriate to the maturity and interest of the students.
Security Specialist
SECURITAS-Detroit, MI
2015 to 2016
patrol commercial premises to prevent and detect signs of intrusion and ensure security of doors. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Documentation of incidents and reports of daily activities and irregularities
Closing Coordinator/Client Specialist
TITLESOURCE/AEROTEK-Detroit, MI
December 2013 to 2014
prepared fees and closing packages for mortgages that are being refinanced, while reviewing correct errors that may have been made earlier in the process. Cross trained individuals on various functions, procedures and handling lender and client issues relating to fees that may arise during the closing and billing process. Provide customer service to bankers, notary's, clients on scheduled appointments and/ or meetings for review of final documents. Advising, implementing fresh ideas, coaching and training. Answer inquiries about day and time of scheduled meetings Foster Advocate for Children
STATE OF MI-Detroit, MI
2007 to 2014
provide shelter for disadvantaged children to live in my personal residence for safety, while their biological parents are financial and mentally secured. Transport children to and from physician's appointments, therapeutic and weekly visits with biological parents. Document various behaviors for various levels and psychological evaluation, in need of court proceedings. Monitor variables of behaviors.
Education
Psychology ABA (Master's degree)
Purdue University-Main Campus-Remote
June 2018 to April 2019
Sociology (MA)
Arizona State University-Tempe, AZ
April 2017 to June 2018
Criminal justice (BS)
Wayne State University-Detroit, MI
January 2012 to January 2016
Skills
• Behavioral health
• Microsoft Access
• Microsoft Powerpoint
• Microsoft Excel
• Mac OS
• English
• Windows
• Communication skills
• Customer service
• Office experience
• Intake
• Leadership
• System administration
• Discharge planning
• Case management
• Microsoft Outlook
• Care plans
• Security
• Curriculum development
• Proofreading
• Data collection
• Linux
• Research
• Teaching
• Computer networking
• Word processing
• Computer skills
• Time management
Certifications and Licenses
QBS Quality Behavioral Solution
April 2018 to Present
Driver's License
First Aid Certification
April 2023 to March 2025
Additional Information
*Customer Service and relations *Leadership and management experienced *Foster care experience
*Professionalism
*CPR & First Aid Certified *QBS certified *Behavior Analyst
*Detailed oriented and organized *Security surveillance/patrol/Dispatch
*Chauffeurs licenses *Team player *Telephone etiquette *Volunteering for DPS
*Microsoft Word Suite/ Mac OS x *Research methods
*Court proceedings *Sociology curriculum
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