Customer Service & Administrative Specialist
Resume:
Aliah Darthard
Resume
Miami, FL *****
********************@*****.***
Professional Summary
• Motivated self-starter
• Open Communication
• Transparent
• Dependable
• Advocate of teamwork
• Exceptional customer service skills
• Ability to adapt to work environment and new opportunities Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Access Representative
University of Miami Health Systems-Miami, FL
January 2025 to May 2025
some of my job responsibilities:
Checking patients in and out
Verifying insurance
Working with different providers
building name Don soffer clinical research center
Department: Otolaryngology ENT (Ears, Nose, Throat) Custodian/Janitor
Sodexo-Lubbock, TX
April 2023 to July 2024
• Cleaning: Sweeping, mopping, vacuuming, dusting, polishing, and shampooing carpets
• Security: Locking doors and windows, conducting security checks, and ensuring the safety of the building
• Other duties: Emptying trash and recycling, cleaning windows, and stocking restrooms
• Customer service: Providing customer service for school events and community activities
• Emergency response: Making sure the building is safe in the event of an emergency, such as a natural disaster or threats to the school
Customer Service Representative
Horizon AC&HEAT-Grand Prairie, TX
June 2022 to August 2022
• Responding to inquiries: Answering customer questions and providing information about products and services
• Resolving issues: Addressing customer complaints and concerns, and providing solutions
• Processing orders: Taking orders, checking order status, and processing returns and refunds
• Providing recommendations: Suggesting additional products or services to customers
• Tracking metrics: Monitoring key performance indicators (KPIs) such as customer satisfaction, Net Promoter Score (NPS), and Customer Effort Score (CES)
• Documenting interactions: Maintaining records of customer interactions and issues Cashier
The TJX Companies, Inc.-Irving, TX
March 2022 to June 2022
• Customer service
• Processing payments
• Maintaining store cleanliness
• Assisting customers
• Maintaining cash drawer
• Attention to detail
Stocking Associate
Neiman Marcus-Irving, TX
October 2021 to February 2022
• Receives, inspects, and counts stock for damage, spoilage, or missing items
• Records inventory in the store’s system
• Labels items with identification tags and price tags
• Maintains the orderliness of the store’s stockroom
• Processes purchase orders and other shipping requests Environmental Service Technician
Texas Health Resources-Euless, TX
November 2020 to February 2021
• Maintain a high level of cleanliness in accordance with Joint Commission standards.
• Perform terminal cleans within operating rooms, NICU, ICU and ER
• Work as an EVS tech maintaining and cleaning hospital rooms and lobbies
• Required to lift 25 pounds
• Take constructive criticism and direction well.
Cashier
Tom Thumb-Arlington, TX
June 2020 to October 2020
• Customer Service Representative
• Re-stock
• Cleaning of store
Cashier
McAlister's Deli-Odessa, TX
December 2019 to March 2020
• Drive-thru
• Food preparation
• Waitress
• Turn-over tables
• Online orders and pick up
• Server
Education
Bachelor of Business Administration in Healthcare Management South University_Savannah Online
January 2024 to Present
Skills
• Experience with children
• Microsoft Word
• Multi-Tasking
• Commercial cleaning
• Custodial Experience
• Self-motivated
• 2. Worked 8 months in a patient care setting
• Data entry
• Organizational Skills
• Toddler care
• Environmental Services
• Cleaning
• Hospital Experience
• Customer Service
• Typing/50 WPM0
• Interpersonal
• Early childhood education
• Dependable
• 3. Worked 8 months as an environmental tech
• ICU Experience
• Warehouse experience
• 1. Worked over 2 years as a customer service representative.
• Time management
• Career is supported by vast operational experience and training. Core Competencies:
• Decision Making
Contact this candidate