Telecom IT PM & QA Leader with 25+ Years

Carlos Ramón Arache Martínez

Connecticut, USA *********@*****.*** +1-914-***-****

LinkedIn: [*********@*****.***]

Project Management Professional (PMP) Business Solutions & Telecom Expert QA & IT Testing Leader

Professional Summary

Results-driven IT & Telecommunications Professional with over 25 years of experience in technology planning, project management, and quality assurance.

- 15+ years in IT Project Planning and 8+ years in QA & Testing Leadership.

- Strong expertise in business requirements elicitation and vendor/solution evaluation.

- Skilled in ERP, provisioning systems, API, database, and performance testing.

- Proven track record leading telecom transformation projects and managing cross-functional teams.

Recognized for driving innovation, ensuring software quality, and aligning technology solutions with business goals.

Certifications

- Project Management Professional (PMP) – PMI

- CCNA – Cisco Certified Network Associate

- Project Management Workshops & Specialized Trainings

- Artificial Intelligence and Productivity

- Data Management

Professional Experience

IT Planning & Architecture Advisor

Telecommunications (Former Verizon) – Dominican Republic

(Years: 15)

- Researched, evaluated, and planned the implementation of IT and business solutions.

- Coordinated vendor assessments, RFPs, and SOWs for technology initiatives.

- Designed IT architectures and long-term strategic roadmaps.

QA & Test Specialist – Provisioning Systems

Telecommunications (former Verizon) – Dominican Republic

(Years: 8)

- Managed end-to-end testing of provisioning applications.

- Automated manual tests, improving efficiency and reliability.

- Designed and executed test plans for new versions, features, and integrations.

- Delivered system enhancements and quality improvements for mission-critical platforms.

Education

- Master’s in management & Productivity – Universidad APEC, 2006

- bachelor’s in information systems engineering – Universidad APEC, 1993

Key Skills

Project Planning & Execution

Business Requirements Elicitation

Business Solution Evaluation

QA & Testing

Vendor & Solution Management

Agile & Hybrid Methodologies

Stakeholder Management & Team Leadership

Networking & Telecommunications (CCNA)

English Version

Situation: At Claro DR (Former Verizon), the commercial team needed faster ways to launch new telecom services, but the existing IT architecture created bottlenecks in provisioning and integration.

Task: As an Information Systems Advisor in Planning & Architecture, I had to evaluate potential solutions and guide the business toward a feasible and cost-effective option.

Action: I led requirements elicitation sessions with stakeholders, analyzed gaps in the provisioning system, and compared vendor proposals. I prepared business cases and architecture recommendations, ensuring alignment with both technical teams and executive management.

Result: My recommendations enabled Claro to select a vendor solution that reduced service launch time, improved customer satisfaction, and became a reference model for future projects.

Versión en Español

Situación: En Claro, el área comercial necesitaba acelerar el lanzamiento de nuevos servicios de telecomunicaciones, pero la arquitectura de TI existente generaba cuellos de botella en el aprovisionamiento e integración.

Tarea: Como Ingeniero Asesor en Planificación y Arquitectura, debía evaluar soluciones potenciales y orientar al negocio hacia una opción viable y costo-efectiva.

Acción: Lideré sesiones de levantamiento de requerimientos con las partes interesadas, analicé brechas en el sistema de aprovisionamiento y comparé propuestas de proveedores. Elaboré casos de negocio y recomendaciones de arquitectura, garantizando alineación con los equipos técnicos y la alta dirección.

Resultado: Mis recomendaciones permitieron a Claro seleccionar una solución que redujo los tiempos de lanzamiento de servicios en un 30%, mejoró la satisfacción de los clientes y se convirtió en modelo de referencia para futuros proyectos.

Elevator Pitch (30 segundos)

English

“As an Information Systems Advisor at Claro, I analyzed gaps in our provisioning system and evaluated vendor solutions. By aligning business needs with technical feasibility, I recommended an architecture that reduced service launch times by 30% and improved customer satisfaction.”

Español

“Como Ingeniero Asesor en Claro, analicé brechas en el sistema de aprovisionamiento y evalué soluciones de proveedores. Alineando necesidades del negocio con la viabilidad técnica, recomendé una arquitectura que redujo los tiempos de lanzamiento en un 30% y elevó la satisfacción del cliente.”

Contact this candidate