Documentation & Digital Records Specialist Candidate

Danielle Lorraina J.

Cary, NC 984-***-**** *************@*****.***

Summary

Skilled writer of Fortune 500 and award-winning technology companies experienced in transforming complex data into consumable information for workers in a specified field. Intuitive professional with a knack for collaboration and project management.

Core Competencies

Technical & Developer Documentation • Information Architecture • API & Product Content • Cross-Functional Collaboration • Content Strategy & Governance • Workflow Optimization SEO & Data-Driven Content • GenAI Tools for Documentation • User Experience Enhancement • Proofing and Identifying AI-Generated Copy • SEO • Wikis • Infographics • Social Media + Internal Communication

Professional Experience

Technical Editor Training Industry, Inc.

Nov 2021 – Aug 2025

• Directed editorial strategy for global audiences, managing content architecture and style consistency across platforms.

• Partnered with developers and executives to refine technical content and thought leadership materials.

• Wrote, edited, and published internal documentation, guides, and messaging to improve clarity, alignment, and knowledge sharing.

• Leveraged AI and analytics tools to optimize SEO performance, readability, and user engagement.

• Mentored contributors on writing standards, including ethical use of GenAI such as how to preserve the human touch, thus improving accuracy and quality.

Technical Writer Independent Contractor

Mar 2021 – Apr 2022

• Developed web and technical marketing content that simplified complex topics for non-technical audiences.

• Applied SEO and data insights to enhance discoverability and search alignment.

• Collaborated with clients to refine tone, voice, and structure for technical documentation and web content.

Leasing Manager MAA

Jun 2018 – Nov 2020

• Oversaw internal and resident communications, ensuring clarity and accessibility across channels.

• Planned engagement initiatives that improved satisfaction and community retention.

Communications Specialist Intern March of Dimes

Jan 2012 – May 2012

• Supported PR campaigns with press materials, media outreach, and event communications.

Education & Certifications

A.A in Mass Communications — Wake Technical, May 2017

B.S. in Business Communications — East Carolina University, May 2021

PMP Prep Course — TIA Education, Ongoing

Cybersecurity Practice — Udemy, Oct 2025

Public Speaking — Udemy, Aug 2024

Fundamentals of Digital Marketing — Google Digital Garage, Sept 2021

ACES Editor Certification — ACES, Sept 2021

Technical Skills

Markdown • Confluence • Notion • WordPress • Google Workspace • AI Writing Tools (ChatGPT, Jasper) Basic HTML/CSS • JavaScript Familiarity • API Documentation • SEO Analytics

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