Seasoned Customer Service & Sales Leader

Lisa Zahn

Customer Service Management * Commercial Sales * Executive Administration

***/***-**** * ********@*****.*** * Dayton, MN 55369 Summary Customer

Support Specialist with 30+ years in customer service and relationship management. Expertise in Customer Support, Customer Service Training and Customer Complaint Resolution. Proven track record in developing successful customer service strategies and resolving issues efficiently. Strong communication and problem-solving skills, ensuring seamless customer experiences. Composed and consistent approach enhances team collaboration and client satisfaction, aligning with a hands-on, rational and focused work ethic. Skills

*Consultative Selling *Customer Service Training *Customer Support

*Customer Complaint Resolution *Call Center Experience Experience

The Nest

Owner/Director Customer Service & Communication

Led a homeschool-based educational program for Pre-Kindergarteners, focusing on early childhood development and family engagement.

● Develop and implement curriculum, ensuring students achieve +90% readiness for school district standards.

● Meet with parents regularly to discuss student progress and strengthen family relationships.

● Organize and manage special events, enhancing community engagement and student experience.

● Maintain detailed records of student progress and parent interactions, ensuring accurate and comprehensive documentation.

Collaborate with educational professionals to continuously improve curriculum and teaching methods.

King Videocable

Commercial Sales Executive Customer Relationship Management Managed commercial sales operations for a leading cable service provider, focusing on customer acquisition and retention.

● Resolved customer service issues, enhancing customer satisfaction and loyalty.

● Exceeded sales quotas by developing and executing strategic business plans.

● Conducted presentations to major offices and trade associations, showcasing cable services and benefits.

● Collaborated with marketing and technical teams to align sales strategies with product offerings.

Maintained accurate records of sales activities and customer interactions, ensuring data integrity.

US West/Product Development & Delivery

Executive Assistant Internal & External Customer Service Training Supported executive operations in a telecommunications company, focusing on customer service training and administrative coordination.

● Developed and executed customer service training programs for employees and vendors.

● Managed complex schedules, coordinated meetings and events with precision.

● Handled all communications ensuring clear and effective correspondence at all levels.

● Maintained detailed records of communications and schedules, supporting operational efficiency.

● Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.

Personality Strengths

*Conventional

Adheres to established processes and methods

*Opportunistic

Comfortable with ambiguity and dynamic environments.

*Engaged

Excels in teams and one-on-one interactions

*Accommodating

Diplomatic and accepting of others’ needs

*Composed

Remains calm under pressure

Education

Mankato State University 1983-1987

Business & Marketing Degree

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