Multitask-Driven Receptionist and Caregiver Expert
Resume:
Melanie Shalmy
Pine Bluff, AR *****
****************@*****.***
Professional Summary
Efficient Receptionist with a proven track record in managing multiple tasks and enhancing client satisfaction through effective communication and time management. Skilled in fostering positive workplace environments and delivering exceptional customer service. Work Experience
Personal Care Assistant
Always Home Care-Pine Bluff, AR
July 2025 to Present
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship. Personal Care Assistant
Townsend Healthcare-Mountain View, AR
August 2022 to November 2024
• Participated in recreational activities with clients such as reading books, playing cards or board games.
• Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
• Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Personal Caregiver
Stay At Home Personal Care-Pine Bluff, AR
July 2018 to July 2022
• Maintained clean and well-organized environment for client happiness and safety.
• Assisted patients with daily personal hygiene.
• Transported patients to medical, dental and personal care appointments. Receptionist
McGriff Pumping-Pine Bluff, AR
April 2013 to July 2018
• Updated daily log book with information about visitors entering the premises.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in the preparation of regularly scheduled reports by collecting and analyzing information. Appointment Scheduler
Southeast Arkansas Behavioral Center-Pine Bluff, AR September 2008 to March 2013
• Greeted patients upon arrival and provided them with necessary paperwork.
• Resolved customer complaints in a professional manner.
• Maintained accurate records of patient appointments in computer system. SIMS Coordinator
Walgreens-Conway, AR
September 2001 to January 2007
• Managed inventory levels to ensure optimal stock at all times.
• Entered information into system to update status reports.
• Oversaw the receiving, storing, and issuing of stock to ensure efficiency. Education
Medical Administrative Assisting (Certificate)
University of Arkansas Global-Pine Bluff, AR
August 2023 to August 2023
Some college
Skills
• Time management
• Microsoft Teams
• Communication skills
• Basic math
• Manufacturing
• Organizational skills
• Multi-line phone systems
• Anatomy knowledge
• Electronic health records (EHR) management
• HIPAA
• Mental health facility experience
• Microsoft Outlook
• Delivery driver experience
• Residential cleaning
• Data entry
• Outpatient clinic experience
• Word processing
• Medical terminology
• Documentation review
• Customer service
• Appointment scheduling
• English
• Janitorial experience
• Merchandising
• Windows
• Physiology knowledge
• Compliance management
• Community care (work setting)
• Filing
• Office management
• Microsoft Office
• Sales
• Patient care
• Phone etiquette
• Hospitality
• Attention to detail
• Dental assisting
• Front Desk
Certifications and Licenses
Certified Medical Administrative Assistant
Driver's License
First Aid Certification
Dental assistant
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