Esports Leader and Community Architect
Resume:
Christopher Esquibel
Buckeye, AZ *****
******.********@*****.***
Professional Summary
Team Manager • Analyst • Marketing • Community Development • Community Management
• Strategic Planning • Leadership • Technology • Esports • Technology Integration I'm a seasoned veteran in esports with over 10+ years of experience. I have worked with several large- scale partners and influencers
Work Experience
Air Ops Customer Advocate Lead
Modivcare Solutions LLC
August 2021 to March 2025
Ensured that all contract regulations pertaining to providers are enforced. Oversaw trip assignment process and the Customer Advocate Air Ops team. Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems. Assisted with managing and providing support to office staff in pursuit of excellent customer service. Assisted Supervisor and Manager by monitoring the performance of the
Customer Advocates. Carried out lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities included assisting subordinates, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Community Manager & Events Lead
Boom.tv Esports
January 2020 to November 2021
Act as the bridge between Boomtv and the dotPRO-community aiming to create a loyal audience and group of core players within the Proving Grounds program; to connect individuals with similar interests. Helped in creating long-term relationships and community members on all Boomtv platforms. Orchestrated four series of tournaments under the Boomtv/dotPRO umbrella; all of which created tremendous growth from the first week to the last. Consistently thrived in a fast-paced environment with long work hours and stressful deadlines, all the while meeting all KPI’s. Chief Executive Officer
.PRO Gaming & Entertainment
February 2019 to March 2021
dotPro Apparel, Gaming, and Entertainment; leading the industry with some of the best minds in the Esports space. Specializing in positive lifestyle Apparel, Influencer, and content creation. Organizing and coordinating Community series events and building long-term relationships and growth within the esports space. Manager and Coach
Tempo Storm
February 2019 to November 2020
Responsible for team's schedule, working with upper management to build good relationships with the players, keeping upper management up to date with events and current results and making sure players maintain a professional state of mind and conduct themselves to the standards of the organization, brand, and sponsors.
Work with the players to build successful strategies and player goals. Helped with performance and overall team direction, building a strong team structure, and a positive winning mindset. Most notable accomplishment was team took home 5th place at the 2019 X games in Minneapolis.
my own
Organizations as well as big-name Influencers within esports. I have worked multiple positions over my time in esports: Community Management, Operations, Events Coordination & Management, and Coaching. With this experience, I founded my own brand and organization known as dot pro Gaming and Entertainment which was acquired by Boom.tv Esports February 2021.
More than Apparel, Gaming, and Entertainment. It's a lifestyle. (Acquired by Boomtv)
Education
Computer Science (Associates Degree)
Arizona State University
January 2000 to December 2003
High school diploma or GED
Skills
• Google Workspace
• Team training
• Time management
• Microsoft Access
• Customer service manager experience
• Team leadership
• Conflict management
• Frontline customer support management
• Pallet jack
• Delivery driver experience
• Customer service
• Multitasking
• Technical troubleshooting support
• Technical Proficiency
• Basic math
• English
• Computer skills
• Heavy lifting
• Interpersonal skills
• Communication skills (2 years)
• Clear language communication
• Call center experience
• Organizational skills
• Performance reviews
• Administrative experience
• GPS
• Outdoor work
• Computer literacy
• Load & unload
• Manager experience
• Typing
• Computer operation
• Managing teams in a customer support role
• Metrics Reporting
• Customer issue escalation
Languages
• English
Links
Boom.tv
linkedin.com/in/chris-alan-b37438156
Certifications and Licenses
Driver's License
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