Operations Strategy & Staffing Analyst

RACHEL ARLEN-LEON OPERATIONS ANALYST

814-***-**** **************@*****.*** Cleveland, OH

CAREER SUMMARY

Accomplished Sr Specialist Operation Analyst at AT&T Mobility, leveraging analytical thinking for recruitment and workforce planning, while increasing operational enhancements to drive strategic HR initiatives. Confident in uncovering efficient processes while reducing time-to-hire ensuring onboarding is fluid and collaborative.

EXPERTISE

Visionary innovator with proven ability in providing sound judgment while formulating complex business decisions.

Data-Driven (analytical) approach to solving operational problems.

Persuasive communicator proficient in establishing rapport with a diverse range of personalities, comfortable with staffing national geographic hard to fill areas (TN., KY.) and high volume, high attrition areas (TX., CA., FL.)

Passionate about understanding strategic direction for hiring forecast, ensuring accuracy of communication to staffing partners to ensure readiness to meet the demands of workforce.

EXECUTIVE SKILLSETS

Enterprise Strategy Project Management

Business Assessment Quality Management

Analytical Thinking Collaboration Engagement

PROFESSIONAL EXPERIENCE

SR SPECIALIST OPERATION ANALYST AT&T Mobility Cleveland, OH Oct 2023 – Present

Analyzed HR metrics to inform strategic decision-making and enhance workforce planning.

Monitored staffing operations and metrics to assess company performance trends.

Identified improvement areas in staffing and attrition for informed decision-making.

Facilitated recruitment processes, including job postings and candidate screenings.

Developed HR policies and procedures to ensure organizational compliance.

Implemented strategies to capitalize on new opportunities.

Reported staffing and attrition data to business leaders for solution development.

CENTRAILIZED HIRING MANAGER AT&T Mobility Cleveland, OH Jan 2022 – Oct 2023

Created interview questionnaires, updated job descriptions, adjusted marketing tools, installed pre-screening protocols and compiled post-interview assessments.

Organized orientation sessions for new managers to ensure comprehensive onboarding experience.

Developed and managed recruitment process, fostering new partnerships with HireVue, indeed, Linked-In.

Created and implemented employee retention strategies resulting in increase in 3–6-month tenure per hire.

Led recruitment efforts to attract top sales talent, surpassing staffing volumes and goals by over 15% YoY.

SALES EXECUTION LEAD AT&T Mobility Brecksville, OH Nov 2018 – Jan 2022

Supervised driver information, enhancing delivery scheduling through accurate arrival estimates.

Managed inventory levels to optimize sales performance and meet customer demand.

Analyzed data to identify trends in customer inquiries and complaints for strategic improvements.

ASSISTANT STORE MANAGER AT&T Mobility Erie, PA / Mentor, OH Feb 2014– Nov 2018

Evaluated sales staff performance against defined metrics to ensure compliance with company policies.

Identified opportunities for growth within existing markets to drive business expansion.

Conducted quality assurance checks on completed documentation to maintain accuracy and consistency.

EDUCATION

BACHELOR’S DEGREE Bachelor of Science, Minor of Special Ed, Minor of Psychology Edinboro University 2012

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