Customer Service Specialist with 5+ Years Experience
Resume:
Santos Martinez
Midlothian, VA *****
************@****.***
Professional Summary
Dedicated customer service professional with 5+ years of experience providing exceptional support. Skilled in problem-solving, Active listening, and effective communication. Committed to building strong customer relationships and exceeding expectations. Work Experience
Store Associate
Mr. Smoke-Hollywood, FL
January 2023 to August 2023
• Provided exceptional customer service to all store patrons, ensuring a positive shopping experience
• Managed cash register operations, accurately processing transactions and maintaining proper cash balances
• Stocked shelves and maintained inventory levels to ensure product availability for customers
• Maintained cleanliness and organization of store shelves, displays, and checkout area
• Handled customer inquiries regarding products, prices, promotions, and store policies
• Assisted with merchandising efforts including setting up promotional displays Stocking Clerk
Lowe's Home Improvement-Richmond, VA
June 2022 to January 2023
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Implemented a new labeling system that improved product identification.
• Collaborated with the purchasing department to ensure timely replenishment of stock items
• Utilized forklifts and pallet jacks to safely transport heavy items and optimize storage space
• Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
• Trained new team members on proper stocking procedures, safety protocols, and efficient use of equipment
• Efficiently restocked shelves and organized inventory to ensure products were readily available for customers
• Maintained accurate records of stock levels, utilizing inventory management systems to track and monitor merchandise
Cashier/Cook
Taco Bell-Henrico, VA
March 2021 to March 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained a clean and organized work area, adhering to sanitation regulations Skills
• Customer service
• Communication skills
• Organizational skills
• Warehouse experience
• Restaurant experience
• Stocking (3 years)
• English
• Retail Sales
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