Energetic Leader with Customer-Centric Service
Resume:
Sydnee Sheppard
Fast learning, independent college student.
West Chester, OH 45069
*********@*****.***
Professional Summary
Dynamic and motivated professional with a strong background in leadership, customer service, and administrative support. Over the years, I’ve developed a versatile skill set through roles as a Shift Leader, Office Assistant, and Brand Representative — balancing operational efficiency with a personable, team- oriented approach. Skilled in scheduling, payroll coordination, staff training, and marketing support, with proficiency in Microsoft Office Suite and Excel. Known for strong communication, organization, and problem-solving abilities, I bring both structure and positive energy to every role. Passionate about growth, teamwork, and creating meaningful experiences for both customers and colleagues. Authorized to work in the US for any employer
Work Experience
Twin Peaks Girl/Bartender
Twin Peaks-West Chester, OH
January 2023 to Present
As a Twin Peaks Girl, I deliver outstanding guest service while actively promoting menu items, events, and brand initiatives to boost sales and enhance customer engagement. Over the past years, I’ve built strong client relationships, contributed to repeat business, and maintained high professionalism in a fast-paced, high-energy environment. I consistently demonstrate teamwork, adaptability, and strong communication skills — all transferable to sales, marketing, and client-focused roles. Hostess/Server/Expo
Condados Tacos-Mason, OH
July 2022 to March 2023
Experienced and dependable hospitality professional with a strong background in customer service, food handling, and front-of-house operations. Working in Condados, I was able to to demonstrate my skills in greeting and seating guests, managing high-volume sections, coordinating with kitchen staff, and ensuring smooth service flow. I Am known for providing attentive, friendly service while maintaining accuracy and efficiency under pressure. Excellent multitasker with strong communication skills, a positive attitude, and a focus on creating a welcoming and organized dining experience. Shift Manager
Dunkin' Donuts-West Chester, OH
January 2022 to July 2022
Working as a shift manager for Dunkin’ Donuts, I am considered a dedicated and hands-on Shift Manager with experience leading daily operations, supporting staff development, and ensuring a smooth, efficient workflow. I take pride in fostering a positive team environment while maintaining high standards for service, accuracy, and productivity. My many skills consist in scheduling, inventory management, and cash handling, with a strong focus on teamwork, communication, and delivering an excellent customer experience.
Internship
African American Chambers Of Commerce-Cincinnati, OH July 2021 to March 2022
I’m an organized and motivated Office Assistant with experience managing scheduling, payroll coordination, and marketing support in a corporate environment. Proficient in Microsoft Office Suite, especially Excel, I enjoy keeping operations on track — from managing calendars and preparing reports to assisting with marketing strategies that enhance brand performance. Known for being dependable, detail-focused, and approachable, I take pride in bringing efficiency and a positive attitude to every task. With a mix of creativity, professionalism, and strong technical skills, I help ensure the office runs smoothly and effectively.
Shift Leader
Tropical Smoothie Cafe-West Chester, OH
February 2021 to August 2021
As a results-driven and personable Shift Leader at Tropical Smoothie Cafe. I have gained the experience of managing daily operations, optimizing workflows, and supporting team development in a fast-paced environment. While skilled in leadership, scheduling, and inventory management, I have gained a strong focus on efficiency, communication, and customer satisfaction. I take pride in fostering teamwork and motivating staff to meet goals while maintaining quality and consistency. I am known for balancing operational excellence with a positive, people-centered approach — strengths that translate seamlessly into management, administrative, and corporate support roles. Retail Manager
Target-West Chester, OH
November 2020 to July 2021
As a results-driven Retail Manager at Target I displayed my experience in leading teams, overseeing daily operations, and optimizing store performance in a fast-paced retail environment. While skilled in staff development, scheduling, inventory management, and analyzing sales metrics to drive business growth, I am known for strong leadership, communication, and problem-solving abilities, with a focus on building collaborative teams and delivering operational excellence. My experience in balancing people- centered management with strategic decision-making — strengths translates seamlessly into corporate, administrative, and management roles.
Education
Business (College Degree)
Owens Community College-Perrysburg, OH
August 2021 to Present
High school diploma
Walnut Hills High School-Cincinnati, OH
August 2018 to May 2021
High school diploma or GED
Some college
Skills
• Bartending (1 year)
• Office experience
• Customer communication
• Staffing management
• Organizational skills
• Customer service (3 years)
• Leadership
• Writing skills
• Management
• Retail Management
• Relationship building
• Hospitality (5 years)
• Handling customer inquiries
• Time management
• Computer operation
• Wine knowledge
• Data entry
• Food preparation (5 years)
• Digital marketing
• Sales
• Customer Service
• Team management (2 years)
• Order entry
• Social media management
• Microsoft PowerPoint
• Nightclub
• Conflict management
• Team Management
• Phone communication
• Team management
• Microsoft Outlook
• Content creation
• Cocktail experience
• POS
• Attention to detail
• Spirits experience
• Computer skills
• Medical office experience
• Budgeting
• Communication skills
• Recruiting
• Phone etiquette
• Payroll
• Security
• Communication skills (3 years)
• Food service (4 years)
• Microsoft Excel
• Productivity software
• Administrative tasks
• Human Resources
• POS systems
• Maintaining patient confidentiality
• Front Desk
• Math
• Typing
• Hostess
• Leadership (2 years)
• Store Management Experience
• Epic
• Research
• Strategic Planning
• Shift Management (3 years)
• Safe work practices
• Marketing
• Bar
• Expo
• Invoice payment processing
• Microsoft Word
• Serving (3 years)
• Supervising Experience
• Interviewing
• Computer networking
• Food industry (4 years)
• Basic math
Languages
• French - Intermediate
• English
Certifications and Licenses
Driver's License
December 2019 to Present
OTR
Food Handler Certification
ServSafe
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