Customer Service & Operations Specialist

TKEYAH PAGE

Hattiesburg, MS • 601-***-**** • *********@******.***

PROFESSIONAL SUMMARY

Dedicated customer service and operations professional with 10+ years of experience delivering exceptional service, resolving inquiries, and supporting daily business operations. Strong background in retail management, bookkeeping, and client relations with a proven ability to communicate effectively, multitask, and maintain accuracy in fast-paced environments. Highly dependable, tech-savvy, and adept at working independently—well suited for remote customer support roles requiring empathy, problem solving, and professionalism. CORE SKILLS

• Remote Customer Service & Phone Support

• Conflict Resolution & De-Escalation

• CRM & Ticketing System Familiarity

• Email, Chat, & Phone Communication

• Multitasking & High-Volume Workloads

• Data Entry & Accuracy Verification

• Billing / Payment Assistance

• Time Management & Independent Work

• Microsoft Office (Word)

• Leadership & Training Experience

• Cash Handling • Bookkeeping • Documentation

• Adaptable • Patient • Problem-Solving

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE – Alorica

December 8, 2025 – Present

• Provide responsive phone-based customer support while resolving inquiries and ensuring accurate information delivery.

• Maintain professionalism while assisting with billing, account questions, and troubleshooting issues.

• Handle misplaced and damaged packages for CVS, ensuring timely documentation, claim support, and customer resolution.

• Manage high-volume calls with efficiency, empathy, and strong problem-solving skills. BOOKKEEPER / CUSTOMER SERVICE REPRESENTATIVE – Corner Market May 2023 – May 2024 Hattiesburg, MS

• Provided friendly customer support, resolving inquiries quickly and maintaining high customer satisfaction.

• Reconciled daily financial records and ensured accuracy in bookkeeping processes.

• Investigated discrepancies and implemented corrective solutions.

• Strengthened customer loyalty through clear communication and problem-solving. ASSISTANT MANAGER – Dirt Cheap

Oct 2022 – Apr 2023 Hattiesburg, MS

• Supervised staff and ensured consistent, high-quality customer service.

• Resolved escalated customer concerns professionally.

• Managed inventory, cash handling, and store procedures.

• Trained employees in customer service best practices. CNA – Ability Works

Apr 2020 – Dec 2021 Hattiesburg, MS

• Provided compassionate support with strong communication skills.

• Documented important information accurately.

• Demonstrated patience, empathy, and strong interpersonal skills. MANAGER – Beauty and Company

Feb 2014 – Mar 2020 Hattiesburg, MS

• Led customer service operations and ensured exceptional service.

• Built team morale and maintained a welcoming environment.

• Managed inventory, scheduling, and training.

CUSTOMER SERVICE / CASHIER – Hobby Lobby

Jan 2012 – Oct 2014 Hattiesburg, MS

• Delivered friendly, efficient customer service.

• Maintained accurate cash handling and checkout processes.

• Assisted team during peak hours.

EDUCATION

Business Administration – Associate’s Degree

Colorado Technical University (June 2024 – November 2025) GPA: 3.96

High School Diploma

Blair Center Hattiesburg High School (2005 – 2010) LICENSES & CERTIFICATIONS

• Certified Nursing Assistant (CNA) – Active

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