Administrative Assistant with Educational Support Experience

GERRALD DOMFEH

+1-872-***-**** email:*************@*****.*** Chicago,IL

PROFESSIONAL SUMMARY

Highly organized and proactive Administrative Assistant with a solid background in educational support and client services. Proven ability to manage complex scheduling, maintain confidential records, and enhance operational efficiency, developed through experience at the Malcolm X College Academic Tutoring and Support Center. Seeking to leverage strong organizational and communication skills in a dynamic administrative role. EXPERIENCE

Administrative Assistant City Colleges of Chicago Chicago, IL

● Collaborated with a team of 33 tutors and faculty members to deliver comprehensive academic support services to a student population of approximately 2,500 seeking assistance per semester.

● Engaged directly with students to assess their specific academic needs across various higher education disciplines.

● Facilitated personalized learning pathways by strategically pairing students with appropriate tutors and scheduling appointments.

● Managed logistics for both online and in-person tutoring sessions, accommodating individual student preferences and ensuring seamless coordination of all appointments.

● Leveraged proficiency in enterprise education platforms, including Navigate, Microsoft Teams, and Brightspace, to manage student databases, streamline communications, and optimize operational efficiency.

Retail Associate BLD Enterprise Kumasi, Ghana.

● Procure purchases from various large hair care companies and then sell product to over 100+ customers daily.

● Managed online storefront including handling marketing, social media outreach, and customer inquiries.

● Convert local currency using the current exchange rate for international orders including orders from China and Nigeria

Recruiter Allied Institute of Professional Studies Chicago, EDUCATION

06/2025 A.S Degree in Science Malcolm X College Chicago,IL 2/2024 Biological And Physical Science Adisadel College - Ghana 2025 Allied Institute of Professional Studies Chicago, IL CERTIFICATION

08/2025 Sterile Processing and Distribution Tech

SKILLS & PROFICIENCIES

● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Calendar), Student Information Systems (e.g., PeopleSoft or specific system used),Navigate and other scheduling software

● Administrative Records Management, Scheduling & Calendar Management, Data Entry

& Reporting, Inventory Control, Event Coordination, Client Services.

● Interpersonal Strong written and verbal communication, problem-solving, attention to detail, time management, collaboration, ability to work with diverse populations.

● Social Media Marketing

● Marketing Strategists

● Customer Relationship Management(CRM)

● Teamwork

● Open availability

● Data entry

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