Patient Care Coordinator
Resume:
Karen R. Amato
**** ***** **** *****, ***** Royal, Virginia 22630
540-***-**** (Cell)
*****.************@*****.***
EMPLOYMENT HISTORY
Patient Care Coordinator, Benchmark Physical Therapy, Front Royal, VA
November 20, 2023 – Present
●Managed the patient intake process, including collecting necessary information and documentation.
●Verified insurance eligibility and benefits for patients.
●Review medical documentation to ensure completeness and compliance with coding standards.
●Provided clerical support including filing, scheduling appointments, and managing multi-line phone systems.
●Maintained patient confidentiality in accordance with the Health Insurance Portability and Accountability Act regulations.
●Assisted in developing care plans by coordinating with healthcare providers.
●Provided excellent customer service to patients through effective communication and phone etiquette.
●Supported administrative tasks as needed within the medical office environment.
Fashion Retailer, Pink Sapphire Boutique/Lularoe, Front Royal, VA
March 2016 - December 2019
●Operated a home-based retail business selling women’s clothing.
●Purchased clothing wholesale and sold merchandise at retail prices.
●Built a strong relationship with customers and alerted them of new merchandise and sales.
●Maintained an online business presence through social media for advertising and sales.
●Organized and hosted online and in-home sales events.
●Participated in community vendor events and networked with other retailers.
●Processed sales transactions with cash, credit, and debit cards.
●Maintained files, record keeping and reports for the business.
Administrative Assistant, Fairfax County Fire Department, Fairfax, VA
July 2003 - June 2007
●Provided administrative assistance to the Assistant Fire Chief of Business Services.
●Prepared departmental memorandums, letters, General Orders, and Informational Bulletins.
●Reviewed and edited all correspondence for accuracy from Business Services.
●Tracked assignments for the Assistant Chief pertaining to the Fiscal Services, Support Services and Fire Prevention divisions, along with the Planning and Life Safety Education sections.
●Responsible for updating and coordinating the Fairfax County Fire Department’s Standard Operating Procedure Manual annually.
●Coordinated the manual updates from each division/section within the entire fire department, processed the updates, coordinated with the print shop and synchronized the distribution of manuals when completed.
●Tracked state legislation related to the fire department, coordinated with proper divisions on response, and entered information into the legislative database.
●Managed the calendar for the Assistant Chief, scheduled appointments, and updated his calendar.
●Worked with the travel section to coordinate arrangements and travel authorization.
●Maintained files for Business Services and assured confidentiality of those files and internal investigations.
Public Safety Dispatcher, Fairfax County Police Department, Annandale, Virginia
May 1998 - June 2003
●Answered, screened, and processed incoming emergency and non-emergency calls from the public and other police and fire agencies.
●Provided the caller with life-saving and pre-arrival instructions when needed.
●Gathered pertinent information from citizens to classify 911 calls for prompt input for dispatch.
●Operated a dispatch console equipped with radio frequencies to dispatch fire, EMS, and police units to the scene of incidents.
●Determined priorities and utilized CAD-generated recommendations to dispatch appropriate units and provide support units when necessary to ensure the most efficient and rapid response to incidents.
●Monitored police, EMS, and fire unit status changes in the field and relayed messages and information to those units when appropriate.
Administrative Assistant, Kautt Financial Services, Inc. Vienna, Virginia
September 1997 - February 1998
●Assisted the President with administrative tasks and provided staff support to the Accounting Department.
●Responsible for day-to-day correspondence and Dictaphone transcription.
●Followed up on phone calls, incoming correspondence, and unpaid invoices.
●Tracked accounts receivable for the office.
●Scheduled appointments for the President and updated his calendar.
●Purchased and stocked office supplies.
●Maintained administrative and corporate files for the office.
●Prepared and delivered bank deposits for the company.
Administrative Assistant. Vance International, Inc. Oakton, Virginia
January 1997 - September 1997
●Provided administrative support for the investigations divisions of Vance.
●Aided with investigative research.
●Maintained case and client information.
●Ordered office supplies,
●Prepared timesheets and screened phone calls for the Manager.
Administrative Assistant, Cubic Automatic Revenue Collections Group, Vienna, Virginia
January 1995 - January 1997
●Provided office management services and administrative support to twelve professionals in a deadline-driven environment.
●Assisted marketing and contract personnel in typing correspondence and proposals.
●Purchased office supplies and maintained office equipment.
●Made travel arrangements and prepared travel authorizations for all staff members.
●In charge of the interview process for prospective secretarial candidates.
●Supervised the temporary secretaries.
●Maintained the petty cash fund for the office.
●Answered multiple phone lines and screened all incoming phone calls for office staff.
Staff Assistant Committee on Small Business, Washington, D.C.
September 1994 - December 1994
●Provided administrative support to all staff members.
●Typed correspondence and coordinated mass mailings.
●Reviewed national publications and compiled important news clips for Chairman and Committee staff.
●Coordinated and oversaw Committee hearings, including preparing the hearing room and distributing vital information to Committee members.
●Answered multiple telephone lines and screened inquiries.
●Coordinated and distributed mail to staff.
Clerk Typist, U.S. Small Business Administration, Rochester, New York
February 1991 - August 1994
●Responsible for word processing, including:
oauthorization and loan agreements,
oclosing loan documents,
oliquidation/litigation reports and various legal documents.
●Typed all correspondence, speeches, and reports for Branch Manager.
●Maintained collateral files and office petty cash fund.
●Processed travel vouchers and attendance sheets for all staff members.
VOLUNTEER HISTORY
Officer of Elections, Commonwealth of Virginia
March 1, 2023 - Present
Notary Public, Commonwealth of Virginia
Registration Number, 00355909
Expiration, June 30, 2029
Proofed and notarized various administrative and legal documents.
Saint Paul’s Anglican Church Corporation, Secretary of the Board of Directors, Front Royal, Virginia
December 2024 – Present
Board of Deacons, Rockland Community Church, Front Royal, Virginia
May 2020 – May 2023
Youth Group Assistant, Rockland Community Church, Front Royal, Virginia
September 2019 – December 2022
Emergency Medical Technician, Dunn Loring Volunteer Fire Department, Fairfax County, Virginia
August 1995 - August 2003
American Red Cross Disaster Services, Fairfax County, Virginia
November 1996 - June 1998
EDUCATION
Marymount University, Arlington, VA
Bachelor of Business Administration in Management
Monroe Community College, Rochester, NY
Associate of Business Administration
SKILLS
●Adaptability to high-stress environments
●Proficient in MS Office, including MS Excel
●Proficient in variable customer relationship management systems
●Proficient in health insurance processing, including workers' compensation
●Proficient in written and spoken English communication
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