Logistics Dispatcher with 20+ Years Experience
Resume:
Latyra Abraham
Wichita, KS
********@*****.***
Professional Summary
To obtain employment in a position that allows growth within the skills I already have as a 5+ years experienced dispatcher
Highlights of Qualification
• 20 + years working in the dispatching field
• 20 + years working in customer service field
• Able to multi task and maintain balance while working in a heavy work load environment
• Data entry and filling experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service Clerk
SpartanNash-Oklahoma City, OK
September 2024 to Present
Checking drivers in and out of our Spartan Nash truck yard, hauling various products to different Military Commissaries throughout central United sates. Tracking and confirming on time deliveries daily while providing excellent customer support in the process. Dispatcher
SENTINEL TRANSPORTATION-Oklahoma City, OK
July 2021 to Present
Dispatching Oil haulers to various locations in multiple states such as Oklahoma, Texas, Montana and New Mexico. Handel ing all customer related issues. Building loads and being able to multi task while answering phone calls etc.
Customer Service Representative
Western Flyer Express-Oklahoma City, OK
November 2020 to June 2021
While working as a Customer Service Rep, I was in charge of making sure the accounts I covered had the adequate loads being delivered to keep up with production. I covered various accounts including bit not limited to Target, Oriely’s Paccar and many more. I used various software such as AS400, Omnitracks, innovative, Microsoft and Excel.
Dispatcher
Gibson Energy LLC-Yukon, OK
May 2018 to September 2020
Planning, dispatching and monitoring oil tank drivers. My primary job is to dispatch tanker drivers to various oil well locations to pick up and haul oil. I specialize in several dispatch/ logistic programs including but not limited to Well Trax, Microsoft, Excel, TMW, People Net, Helix and Total Mail as well as Quail Comm. Locations that I primary covered were West Texas, New Mexico and Oklahoma. Dispatcher
City of Austin-Austin, TX
November 2015 to May 2018
Dispatches service and trouble calls to field service personnel, ensures calls are dispatched correctly and on time, logs customer complaints, prepares work orders, and provides back up support to Customer Service Representatives.
Fields customer questions, complaints and billing inquiries. Creates services requests, and routes calls to appropriate department.
Notifies Austin Water executives and other city departments of water outages, main breaks, or out of service fire hydrants or street cuts.
Operates 2-way radio/pager to provide technical advice and assistance to field personnel in accordance with FCC rules and regulations.
Compiles, records, and updates service orders for follow-up and verifies customer account and active services using various databases and software applications. Interprets Water/Wastewater profiles and blueprints to conduct research on previous work completed. Assists Watershed Protection with WERE program.
Monitors security cameras and notifies APD of suspicious activity. May provide technical advice and support to Customer Service, 3-1-1- and the field service personnel Dispatcher
Cox Petroleum-Bakersfield, CA
February 2012 to June 2015
Responsibilities
Dispatched tanker truck drivers hauling fuel to various gas stations throughout the state of California Accomplishments
I was responsible for ordering and maintaining accurate fuel levels for a number of gas stations making sure that they never ran out of gas.
Skills Used
Data entry, telecommunications, multi tasking
Dispatcher
Bright House Networks-Bakersfield, CA
November 2009 to February 2012
Dispatch cable technicians and installers to various jobs throughout Kern County. Answering multiple calls throughout the day, routing construction contractors to major repairs for down cable lines that could possibly be hazardous.
Dispatcher
Hall Ambulance-Bakersfield, CA
April 2007 to April 2009
Dispatched paramedics and emergency medical technicians to medical emergency and non medical emergencies throughout Kern County and Ridgecrest, CA. Answering 911 medical emergency calls and sending the appropriate unit to respond to that particular level of danger based on information received, that was provided by the patient.
Dispatcher
Bakersfield Police Department-Bakersfield, CA
June 2006 to February 2007
Dispatched Police officers to crime emergencies throughout metropolitan Bakersfield. Using a CAD system running name check's for warrants through NCIC, and answering the phones for emergency and non-emergency calls needing police assistance
Education
General Education (High school diploma or GED)
West High School-Bakersfield, CA
Skills
• Time management
• Computer networking
• Tanker Experience (6 years)
• Trucking (10+ years)
• Logistics (10+ years)
• Computer Networking
• Telecommunication
• Tractor-trailer
• Tractor-Trailer (6 years)
• Telecommunication (10+ years)
• Dispatch (10+ years)
• Microsoft Word
• Microsoft Powerpoint
• Typing
• Customer Service (10+ years)
• Customer service
• Research
• Databases
• Word processing
• Microsoft Excel
Certifications and Licenses
Driver's License
Additional Information
Skills & Abilities
* Type 45 wpm
* Microsoft word/Excel
* Access document creator
* General office 5+ years
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