Organized Administrative & Data Coordinator Professional

ANDY ROCHA DE BORBA

+1-412-***-**** - ***************@*****.*** - Cranberry Twp, PA, 16066

PROFESSIONAL SUMMARY

● More than ten years of experience providing excellent customer service

● Detail-oriented and goal-driven professional

● Multilingual professional, fluent in English and Portuguese, and intermediate in Spanish

● Reliable and ready to take on challenges using problem-solving and task-prioritization skills CAREER HISTORY

Administrative Assistant, Rocha & Silva LLC - Ohio Township, PA November 2025 - Current

● Provide support to customers over the phone, message and in person regarding their contracts and services.

● Gives support to company's associates over the phone, message and, if necessary, in person.

● Takes care of billing, invoicing and estimates.

Merchandise Coordinator - HomeGoods - Cranberry Twp, PA May 2025 - July 2025

● Detail-oriented and results-driven Merchandise Coordinator with experience in retail merchandising and inventory management, specializing in creating visually compelling displays and maintaining product flow.

● Proven ability to analyze sales trends, execute floor plans, and collaborate with store teams to optimize product placement and drive revenue.

● Skilled in managing stock levels, executing markdowns, and upholding brand standards in a fast-paced, customer-focused environment.

Language Tutor - Sky High English School - Brazil (remote)Jan 2013 - April 2025

● Created a positive learning environment by building rapport with students and understanding their cultural backgrounds.

● Helped prepare students for language proficiency exams or standardized tests.

● Conducted mock interviews for job seekers looking to improve their language skills professionally.

● Incorporated multimedia tools like videos, podcasts, and games into lessons for engagement.

● Demonstrated forbearance when working with beginner-level speakers who may require additional support or encouragement.

● Collaborated with fellow tutors on best practices and resource sharing.

● Maintained accurate records of student attendance, progress, and feedback. EDUCATION

UNIGRAN

Specialization in Business and Customer Satisfaction Campo Grande, MS, Brazil ANHANGUERA EDUCATIONAL

Bachelor of Arts in Advertising and Marketing Campo Grande, MS, Brazil LANGUAGE & SKILLS

● English - Advanced

● Portuguese - Native

● Spanish - Intermediate

● Quality Assurance

● Problem-Solving

● Product Promotion

● Courteous and polite demeanor

● Teamwork and Collaboration

● Punctual and Reliable

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