Customer Service Specialist (20 hrs/wk) with IRS, IT, GIS expertise

Jenny Barr Mauldin

*** ******* ****

Tow, Texas *8672

************@*****.***

325-***-****

Objective:

Obtain a position as a customer service representative with your company where I can apply my strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support the client expects. In my career I have obtained high level positions working in Federal, State, County environments.

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Job History:

Internal Revenue Service, Austin, Texas, 9 years

Helped establish the Fraud program group. Worked closely with manager, revenue agents and officers, assisting gathering case sensitive data for fraud processing. Monitor case flow, handling and booking all travel itineraries for manager and agents. Input payroll agents time worked every 2 weeks, Fill in and assisted manager’s in other groups within the Internal Revenue Service.

AT&T Call Center, Austin, Texas, 1 year

Taking inbound calls 8 hours a day, multitasking abilities working in many software applications, helping customers with cell phones, internet, cable TV, problem solving resulting in happy AT&T customers. Commission sales to increase revenue. Flexibility, reliability team player environment.

Burnet County Environmental Department, Burnet, Texas, 6 years

Setup network server, desktop, laptop computers, workstations for the group. Setup users to access network server and software applications. Expertise in ArcGIS geospatial platform for professionals and organizations. Leading geographic information system ( GIS) technology.

Input GPS coordinates for 911 addressing, building/septic permits, floodplain and subdivisions infrastructure data. Making and printing professional maps and providing analytics data to Floodplain manager, County judge, and Commissioners of Burnet County.

United States Postal Service, Tow, Bertram, Texas 8 years

Lead clerk, dependability meeting incoming delivery trucks, Amazon, USPS mail truck. Sorting and distributing all incoming mail for daily delivery to rural carriers and post office. Run reports and handling any disputes with the mail daily. Open post office windows daily for customers. Selling USPS products, mailing and retrieval of packages for customers. Responsible for all out-going mail,

Labeling and scanning out-going mail on time, preparing all mail to be loaded on USPS mail truck daily. Acting postmaster when postmaster is out of office assignments to different locations or on leave. Management and Team leader skills.

Operational, dependability 6 days a week.

Education:

Graduate 1979 High School, Associated Degree, Computer Science, Floodplain Manager Certification

Skills:

Managerial, team player, dependability, flexibility, Sales, Computer knowledge hardware/software, multitasking, customer relations, 10-key by touch, ArcGIS knowledge. Government leadership.

References available upon request

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