Optometry Technician with Customer Service Expertise
Resume:
Mar **** - Present
Caasi Mitchell
210-***-**** • **********@*****.***
Objective
Talented professional
Experience
Optometry Tech
Eye2Eye Vision San Antonio/Katy, Tx
COLLECT VITAL SIGNS, PATIENT MEDICAL HISTORY AND
GENERATING HPIS (HISTORY OF PRESENT ILLNESS). Updating and maintaining of patient medical records and scheduling appointments Performed basic patient test and advance scans using Optical Coherence Tomography (OCT) Administer of medications as directed by physician and assist as instructed Provided patient education and follow-up instructions as prescribed by doctor Preparing/cleaning room and sanitizing instruments for next patient
Maintain clinical supplies and pharmaceuticals at appropriate levels and order as needed
Prepares patient exam charts/records
Performs any tests needed for glaucoma and macular degeneration work ups (PHP, OCT, Diopsys-VEP,
ERG) Use software such as ExamWriter, OfficeMate, Retinaphile Orders contacts for patients and office stock
Teach patients contact insertion and removal and cleaning procedures Assist patients with any questions regarding appointments, test procedures, and contacts
Prescreen patients prior to Dr. of Optometry visit Prepare patient files for exam
Assist patients with complaints and resolve any problems in a professional manner
Schedule appointments for eyeglass and contact exams Provide excellent customer service
Rental Sales Agent
Avis Car Rental San Antonio, Tx
· Rent cars to customers.
· Kept record of all cars that left the lot.
· Inspected all cars, checked for any damages and gas level before and at the return of all rentals.
Jan 2014 - Dec 2016
Jan 2013 – Dec 2013
· Created personal profiles for regular customers.
· Managed debit, credit and cash payments.
· Shuttled cars back and forth from the store lot to the airport.
· Acquired and managed rental properties, ensuring low vacancies through creative promotions.
· Oversee maintenance and administrative personnel. Front Desk Associate
Amazing Lash Studio, Flower Mound, Tx
· Successfully handled front desk and incoming telephone lines for busy, upscale eyelash salon.
Greeted and logged-in steady stream of customers, coordinating appointments with stylist availability.
· Managed customer problems and complaints with tact and attention to prompt customer service. Received team and customer service awards.
· Developed cooperative, team-oriented working relationships with owners and co-workers in this 12-station salon.
· Gained experience in opening and closing procedures, cash register receipts, counter sales, light bookkeeping, and telephone follow-up. Fitness Instructor
Curves San Antonio,Tx
· Instruct customers on merchandise for purchases.
· Inventory management.
· Develop and maintain wellness and fitness programs for clients.
· Oversee fitness facilities, ensuring a safe and clean environment.
· Manage customer accounts
· Resolve customer satisfaction issues.
· Manage payroll accounts receivable and accounts payable.
· Drive sales of new programs
· Develop and coordinate fitness and wellness programs and services.
· Develop fitness and wellness classes,such as yoga, aerobics,weightlifting, and ensuring a diversity of class offerings.
· Instruct others in a proper operation of fitness equipment,such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices.
· Organize and oversee health screenings, such as flu, mammography,blood pressure, and cholesterol screenings.
· Respond to customer, public, and media requests for information about wellness programs and services.
· Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, and general fitness of participants.
· Track attendance, participation, and performance data related to wellness events.
Education
Jul 2008 - May 2011
Aug 2013-2015
High School Diploma
Roosevelt High School Some College (Associates)
UTSA
Skills
Communication Skills
Customer Service
Front Desk
Clinic
Computer Skills
Typing
Windows
Data Entry
Bookkeeping
Microsoft Word
Microsoft Office
Microsoft Exel
Analysis Skills
Medical Records
Medical Terminology
Cash Register
References
Linda Spencer/ Mentor Optometry 281-***-****
Melissa Deleon/ Manager Optometry 430-***-****
Dr. Leyden E. Sianghio, OD/ Optometrist/Owner of Eye2Eye Vision 210-***-****
Darryl Johnson/ Owner/Manager Rental sales 210-***-****
Contact this candidate