Customer-Focused Hospitality and Support Specialist

Beverly Moyer

P.O. Box *** • Huddleston, VA *****

Phone: 336-***-**** • Email: ************@*****.***

Professional Summary

Customer-focused professional with 20+ years of experience in customer service, hospitality, technical support, transportation, and retail environments. Recognized for exceptional communication skills, problem-solving abilities, and a warm, service-oriented approach. Thrives in fast-paced settings, consistently delivering accuracy, efficiency, and a positive experience for customers, guests, and team members. Dependable, adaptable, and committed to excellence.

Professional Experience

Dollar General Market – Huddleston, VA

Sales Associate June 2025 – Present

Provide outstanding customer service by greeting customers, answering questions, and assisting with locating products.

Accurately operate cash registers and handle transactions including cash, credit, and digital payments.

Maintain store presentation, stock merchandise, and support daily operations to ensure a clean and organized environment.

Managed Labor Solutions – Roanoke, VA

Transporter Dec 2024 – May 2025

Safely transported rental vehicles throughout the airport facility while following strict safety and traffic protocols.

Positioned and staged vehicles for customer pickup, cleaning, and maintenance according to operational needs.

Maintained a high level of accuracy and organization in a fast-paced logistics environment.

Mariners Landing Country Club – Huddleston, VA

Hospitality Attendant May 2024 – June 2025

Welcomed members and guests with professionalism, ensuring a warm and memorable arrival experience.

Delivered “Legendary Experience” service by anticipating needs and resolving concerns promptly and courteously.

Supported club operations to maintain a smooth, enjoyable atmosphere for all visitors.

Ralph Lauren – Greensboro, NC

Processor & Specialist May 2022 – Sept 2023

Accurately processed customer orders in a high-volume fulfillment center, consistently meeting productivity and quality goals.

Read and interpreted work orders, SKUs, and shipping documentation to ensure correct and timely packaging.

Collaborated with team members to improve workflow efficiency and maintain exceptional accuracy.

Federal Express – Kernersville, NC

Processor & Specialist Sept 2021 – Mar 2022

Loaded, sorted, and prepared packages for delivery under tight deadlines and high-volume conditions.

Ensured package accuracy and adherence to safety standards to support reliable service delivery.

Contributed to efficient team operations in a fast-moving distribution environment.

AT&T – Greensboro, NC

Customer Service • Technical Support • Help Desk • Sales Sept 1998 – June 2019

Provided exceptional customer service across phone, technical, and account support channels.

Troubleshot complex technical issues for both customers and employees, ensuring smooth service restoration.

Handled escalations with professionalism, patience, and effective problem resolution.

Supported internal teams through help desk assistance, training, and process guidance.

Achieved sales goals by educating customers on products and services that met their needs.

Built long-term customer loyalty through empathy, clarity, and consistent follow-through.

Education

Business Management Studies (3.5 years completed)

Patrick Henry Community College – Martinsville, VA

High School Diploma

Laurel Park High School – Martinsville, VA

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