Customer Service & Data Entry Specialist Excellence

DAQUEEN FRASER

Phone: 929-***-**** Email: *************@***.*** Location: New York, NY

PROFESSIONAL SUMMARY

Dedicated Customer Service and Data Entry Specialist with 8+ years of experience delivering exceptional client experiences. Consistently recognized for transforming challenges into opportunities and creating lasting customer relationships through tailored service solutions. Adept at maintaining meticulous data records, streamlining workflows, and increasing operational efficiency. Committed to professional excellence, teamwork, and contributing to long-term organizational growth.

CORE COMPETENCIES

• Customer Experience Enhancement

• High-Volume Call Management

• Data Entry & Database Accuracy

• Proactive Problem-Solving

• Detail-Oriented Documentation

• Conflict Resolution & De-Escalation

• Workflow Optimization

• Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

Customer Service Representative, GCS Long Island City, NY Sep 2023 – Nov 2024

• Elevated Customer Satisfaction: Efficiently addressed a high volume of inquiries daily, consistently achieving top satisfaction scores by personalizing service and turning dissatisfied callers into loyal advocates.

• Optimized Operations: Booked reservations and managed dispatch services with speed and precision, improving scheduling accuracy and ensuring seamless ride coordination.

• Data-Driven Improvements: Analyzed call patterns to identify recurring issues, proposed targeted solutions, and enhanced first-call resolution rates. Maintained comprehensive customer interaction logs, ensuring timely and accurate follow-ups. Data Entry Specialist, CALL-A-HEAD Queens, NY Apr 2019 – Oct 2020

• Streamlined Data Integrity: Accurately entered and maintained critical driver route data, ensuring real-time accuracy and significantly reducing operational errors.

• Enhanced Workflow Efficiency: Printed and distributed daily routes and supporting documents, enabling timely departures and improved overall route performance.

• Cross-Functional Support: Assisted colleagues with printing tasks and relayed vital management messages, fostering a cohesive, well-informed team environment. Security Officer, MG Security Services New York, NY Aug 2017 – Feb 2019

• Proactive Safety Measures: Managed visitor sign-in, verified IDs, and monitored access points within a children’s facility, reinforcing safety protocols and compliance standards.

• Crisis Mitigation & Reporting: Conducted fire watch duties, meticulously compiled shift reports, and escalated pertinent information to enhance emergency responsiveness and resource allocation.

• Efficient Communication Coordination: Directed inbound calls to appropriate departments, ensuring swift resolution and improved security operations. TECHNICAL & TRANSFERABLE SKILLS

• MS Office Suite (Word, Excel, Outlook)

• CRM & Database Management

• Multitasking Under Pressure

• Customer Relationship Building

• Attention to Detail & Accuracy

• Cash Handling & POS Systems

• Conflict Resolution & De-Escalation

• Reliable & Team-Oriented Work Ethic

EDUCATION

High School Diploma

Brooklyn School for Music & Theatre Brooklyn, NY Digital Film Studies

The Art Institutes of New York New York, NY

CERTIFICATES & LICENSE

• Maintains Security Guard License & Fire guard License

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