Detail-Oriented Data Entry Specialist with Remote Ready Experience

Sonya Mitchell

*********@*****.*** **** Berrigan Drive, Arlington, TX 214-***-****

EXPERIENCE

Omni Interactions August 1,2021-Present

Online Customer Service Agent

Answer approximately ten customer calls per hour through SalesForce regarding Turbo Tax accounts and information validity

Assist customers in purchasing appropriate packages according to their income and employment situations

Consistently answer tax-related questions or transferred customers to a specific professional within the company to ensure their tax responsibilities were appropriately met

Record and documented call notes in SalesForce to guarantee that other agents could easily access phone conversation details if needed

Look up member accounts using CRM in a timely and effective manner, ensuring overall customer satisfaction

Use two monitors to operate several programs simultaneously to quickly provide accurate information, suggestions, and advice to customers

Order products and paid utilities for United Health Care

Effectively utilize CRM to search for members, place orders, pay utilities, and replace payment cards

ERW February 1, 2019 – July 16, 2021

Data Analyst

Constantly analyzed company tickets and data to ensure all vendors and employees were accurately paid

Invoiced HUD Payroll to report funding expenses to the government accurately

Maintained current inventory records and expenses

Created approximately 20 Excel Worksheets to ensure all data was easily accessible to everyone in the company

Scanned, uploaded, faxed, and emailed appropriate documents through multiple venues per day

Flexibly moved from in-person to virtual working environments using TEAMS to communicate with varied professionals across the network to guarantee all work was accurately and promptly completed

Westex Well October 2013 – January 31, 2019

Accounts Receivable

Invoiced approximately 40 truck tickets per day to guarantee all vendors were paid

Posted approximately 10-15 vendor payments per day using Quick Books to guarantee all vendors were appropriately reimbursed for their efforts

Demonstrated managerial skills by training new employees to reach their fullest potential in the company

Served as interim on-site manager when required

Effectively communicated with customers and vendors regarding their bills and payments using conflict resolution strategies

EDUCATION

Central Texas Commercial College Trade Certificate Dec. 1989

Major: Legal Secretary

Andrews High School Diploma May 1984

Overall GPA: 3.9

Awards: active band/choir member

ADDITIONAL INFORMATION

Certification(s): Legal Secretary

Computer Skills: Proficient in MS Word, Excel, and PowerPoint; Google Suite; Quick Books; I2X

Skills: Filing/Editing, Invoicing, Payroll, Data Entry, 10-Key, Sales, Accounts Payable/ Receivable, Collaboration, Managerial

Interests: Traveling, Family Time, Reading

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