Customer Service Specialist - Hospitality & Tourism

Rosemarie Martinez Resume

CURRICULUM VITAE

Rosemarie Martinez

Address: #* ******** ****

Belize City

Phone: 635-8584

Email: 1181martinez.com

Objective:

To provide exceptional service and enhanced customer experience through effective communication and problem solving skills.

Professional Skill

Customer Service, Communication Skills, Problem Solving, Cash Handling, Time Management and Attention to details.

Education

Diploma in Business Studies

Certifications

Certificate - Introduction to computers, windows and application software Certificate - 5-Star Customer Service

Certificate - Care Giving

Certificate - Job Preparedness

Work Experience

Call Center Sales Agent - (Acquity BPO)

-Handled Inbound and Outbound sales calls effectively

-Promoting products and services to potential customers Appointment Setter (Protel Bpo)

-Schedule and confirm appointments with clients to maximize daily bookings efficiently

-Utilize CRM software to track and manage clients interactions and appointment details

-Provide detailed information about services offered to potential customers to facilitate informed decision making

Cashier/ Cafe Supervisor

-Supervised daily cafe operations, ensuring smooth work flow and excellent customer service in a fast paced environment

-Managed cash register, handled transactions accurately and balance cash register at end of shift

-Trained and motivated staff to maintain high standards of service and team work

-Update Inventory records

-Resolved customer complaints promptly and professionally to maintain customer satisfaction

-Implement health and safety regulations to maintain a clean and safe cafe environment Waitress (Radisson Hotel)

-Provide attentive and friendly service to customers, ensuring a positive dining experience in a fast paced environment

-Took accurate orders and efficiently communicated them to kitchen staff to ensure timely food delivery

-Handled customer inquiries and complaints gracefully, resolving issues to maintain customer satisfaction

On called jobs ( Self employed)

-House keeping

-Office Cleaner

-Cook

-Home health care services

-Volunteer for feeding program

Customer Service Agent/ Supervisor

-Managed reservation bookings and cancellations efficiently to optimize availability and customer satisfaction

-Collect payment for tickets

-Broad passengers on aircraft

-Prepare daily sales report at end of shift

-Supervised team on assigned work shift

-Answer calls

Hobbies:

Listening to music and cooking

References:

Available upon request

Contact this candidate