Customer Support Specialist with Tech Savvy Expertise

LN

LESLIE NAUGLE

*****************@*****.*** 970-***-**** Glenwood Springs, CO 81601 WWW: Bold Profile Highly motivated and tech-savvy professional with a strong background in customer service. Eager to contribute to a dynamic and innovative work environment. Known for the ability to quickly grasp new concepts and apply creative problem-solving skills. Seeking a career opportunity that allows leveraging interests in technology and customer service to drive impactful results.

Attention to detail

Customer service

Problem-solving acumen

Proficiency in Microsoft Office

Relationship building

Quick learner aptitude

Event planning and executing

Marketing and advertising

Tech savvy

Basalt Printing

Store associate/ key holder

01/2020 - 01/2025

Proficient in computer technology and programs

Troubleshot technical issues efficiently to minimize delays in project completion times.

Trained new staff on operating printing machinery

Customized printing solutions for clients, meeting specific needs and preferences.

Collaborated with design team to ensure accurate and high-quality final products for clients.

Managed multiple projects simultaneously while maintaining strict attention to detail and meeting all deadlines.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Glenwood Hot Springs Resort

Front Desk Team Lead/Manager

01/2017 - 01/2020

Compiling and monitoring reports, booking contracted vacation companies, and executing inventory.

Monitoring guest reviews and executing plans with other managers to guarantee the best experience for guests.

Trained and mentored new front desk staff on procedures and customer service.

Coached new employees on proper phone etiquette techniques. Accomplishments: Promoted after one year

Thin Lezzly Productions

Founder

Established trusted relationships with local venues in order to book events regularly

Professional Summary

Skills

Experience

09/2015 - 07/2017 Extensive marketing and event promotions through several publicity and social media outlets

Planned and executed events with undeniable bills to entertain concert goers with the intention to showcase talented musicians and eclectic vendors, while making the venue a significant amount of revenue Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.

Lamberts Austin

Assistant Venue Manager

12/2015 - 03/2017

Collaborated with internal departments to deliver comprehensive event solutions tailored to client needs and expectations. Help maintain a smooth experience for musicians and concert attendees. Managed venue schedules, ensuring optimal utilization of space and resources.

Accomplishments: Established a trusting relationship with venue's manager and by being a significant help means that Lamberts general manager is happy with the management of the venue

Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.

Frenchie Smith Records

Co-Founder

01/2010 - 01/2015

A&R, PR, online presence, networking and marketing, overseeing booking, artwork, merchandise, tour booking, and management Developed marketing materials and campaigns to boost brand awareness and customer engagement,

Accomplishments: Successful showcases and tours including official and un official SXSW and CMJ concerts

Record releases with bands such as The Boxing Lesson, Smoke And Feathers, Scorpion Child, and Purple which for a few have progressed significantly in the industry

Secured lucrative partnerships by establishing strong relationships with key industry players.

The Bubble Studio

Producer Assistant

01/2008 - 01/2009

Assisted in audio engineering duties such as microphone placements, wrapping/organizing cables and maintaining audio gear Basic duties included booking bands to the studio and other administration work

Accomplishments: Gained knowledge of studio management Gained experience of audio engineering with a professional music producer

Colorado Mountain College Glenwood Springs, CO

Cyber Security in Information Technology

04/2025

Media Technical Institute

audio engineering techniques, music business, music theory 01/2008

Majored in audio engineering technology/techniques on both analogue and digital audio equipment. Model, actress; featured in New York Times for film "Slacker", artist, art director, film production. Education

Activities and Honors

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