Data Entry Clerk with Insurance & Sales Experience
Resume:
L’Oreal Stephenson
773-***-**** ************@*******.***
Professional Experience
Admissions Advisor- Midwest Technical University
Springfield, IL, 2024-2025
Interviewing prospective students to assess their interest and qualifications.
Conducting campus tours for students and their families.
Discussing accreditation, placement assistance, and student services.
Meeting enrollment goals.
Licensed Sales Producer- Geico
Chicago, IL, 2019-2024
Quoting prices and financial options.
Make licensed sales of auto insurance and other personal lines of insurance products while providing extraordinary customer service.
Educate clients on auto, home and renter's insurance including comparisons.
Generated sales of Internet (UIQ) leads averaging 7%.
Identify cross-selling opportunities during calls.
Licensed Sales Producer- Allstate
South Holland, IL, 2018-2019
Achieve sales goals through leads and referrals.
Help protect customers by offering insurance and financial products that meet their needs.
Conduct needs-based customer policy reviews and update coverage.
Ensure a positive customer experience by being efficient and organized.
Retail Store Manager- TCC Wireless T-Mobile
Chicago Heights, IL, 2017-2017
Scheduling/Staffing- Recruit, develop, motivate, and manage a high performing team.
Inventory management, new product shipments, customer returns, trade in devices, demo device management, store supplies, etc.
Store audit performance.
Cash, credit card and other payment media handling/ Register Management.
Paperwork Security Management: CPNI, PII, PSCI.
Setting performance direction -translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action.
Monitoring progress and results; give feedback effectively.
Motivating others by creating a team environment.
Training and Curriculum Developer Confie Insurance & Group Holdings Inc., (Corporate Div.)
Downers Grove, IL, 2014-2016
Led training projects and initiatives to develop curriculum by creating and maintaining project plans, communicated progress and issues to stakeholders as required.
Mentored and coached team members to meet their assigned objectives.
Worked with training managers to strategize, create and implement training solutions for a global audience.
Used a customer service approach in designing/developing instructions to increase customer service representative’s ability to resolve customer issues.
Developed and managed curriculum from initial development to participant assessments utilizing a variety of media methodologies, e.g. web-based learning management system courses.
Developed and revised training materials both instructor-led and web-based training curriculum for a global audience.
Regional Store Manager- InsureOne Retail Division (Confie Insurance & Group Holdings Inc.).
Chicago, IL, 2009-2014
Established sales goals based on revenue projections provided by corporate office.
Prepared daily, weekly, monthly and year-end sales reports.
Developed and implemented customer retention and satisfaction programs which decreased defection rates by 5.8%.
Responsible for community outreach initiatives intended to foster clientele growth.
Managed P&L statement, budget, and expense reports.
Managed multi-locations and staff of 15-22 direct reports.
Qualifications
Seeking a position that would benefit from my Sales, Management, and Customer Service/ Training experience where my skills can be effectively utilized to increase profitability.
Areas of Expertise
Performance Management
Employee Relations
Policies & Procedures
Virtual Classroom/Field Training
Facilitation Instructional Design
Presentations
Analysis & Assessments
Multi-Unit Retail Sales Management
Technical
MS Office Suite
Credentials
Western Governors University, Marketing and Technical Management 2013-2015
Clark Atlanta University, Marketing and Technical Management 2002-2005.
References
Available Upon Request
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