Bilingual Customer Service Specialist with 12+ Years Experience
Resume:
JAMES CLEMENT
Jonesboro, GA 30236
*************@**********.***
SUMMARY OF QUALIFICATIONS
As a bilingual, multi-talented professional with over 12 years’ customer service and administration experience, along with an additional 11 years’ teaching experience in professional settings, I am excited to leverage my skills and experience to join your Customer Service Team. I am proficient in Microsoft Excel, Word, and Outlook, as well as software implementation, and I am experienced with all phases of customer service via telephone, in-person, or email.
INTERPERSONAL PROFILE
Instrumental in mentoring students to improve their language skills.
Demonstrated ability to prioritize and adjust to changing work demands.
Proven analytical abilities and critical thinking skills; strong organizational skills; detailed orientated.
Excellent written and verbal communication skills (both English and Spanish).
Experienced in professional training and teaching settings.
Highly teachable with ability to assess practical and common-sense approaches to complex issues.
Analytical and creative thinker, negotiator, problem-solver.
Detail-oriented, adaptable, flexible and well-organized.
An effective collaborator who also works well independently. CAREER ACCOMPLISHMENTS
Trained new employees in Shipping/Receiving duties.
Trusted to prepare payroll records as needed.
Filed insurance claims, together with clients’ claims, and maintained timely weekly reports and records.
Managed caseloads of over 230 mostly Spanish-speaking probationers, including composing warrants.
Experienced in trial procedures and evidence presentation for courts.
Revised and maintained critical FAA flight and maintenance manuals.
Performed customer service training for pilots, ground training managers, and instructors.
Utilized Delta proprietary network tracking systems to maintain records.
Entrusted with access to restricted security areas at the airport in performing daily job duties.
Created solutions to streamline and improve daily operations.
Updated outdated Training Center simulator and classroom manuals.
Organized and updated the outdated Training Center Manual revision desk.
Composed a Standard Operational Procedures document for Training Center duties.
Composed biblical study materials in Spanish, prepared lessons and sermons, translated lessons.
Responsible for educating up to 80 students with English as a Second Language PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE
Lasertech Metal Works, Inc. 04/14-06/19
AFLAC 08/12-04/14
Career Staffing-Probation Officer 07/06-09/06
Delta Airlines Global Services 10/00-04/06
International Baptist Missionary Fellowship 01/99-07/00 TEACHING
Creekside Christian Academy 07/23-Present
Forest Park High School 07/21-06/23
Hawthorne Elementary School 07/19-06/21
Jackson High School 07/08-06/12
Eagles Landing Christian Academy 07/07-05/08
HUMAN RESOURCES/LABOR COORDINATOR
Coordinating daily labor needs among 3 temp agencies, temps, and management
Onboarding temps to convert to fulltime employees
Completing various HR duties, including interpreting and translating documents EDUCATION
TAPP classes through Griffin RESA
Griffin, GA
Georgia Educator Certificate - Level 4 (#746896) - Valid through 6/30/29 ESOL (P-12) [FLD885]; Spanish (P-12) [FLD837]
Tennessee Temple University Chattanooga, TN
B.A. in Missions
Clayton College and State University Morrow, GA
A.A. in English
Google IT Support Professional Certificate Jonesboro, GA A 5-course specialization by Google on Coursera
Specialization Certificate earned on February 22, 2019
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