Operations & Portfolio Management Professional

Shanatta Miller

**** ************ ***** *** ***

Phone: 803-***-****

****************@*****.***

SUMMARY

Solutions-driven business professional with over 30 years in business operations. Strong background in business processes, portfolio management of high-volume accounts. Excellent organizational skills and attention to detail, ensuring efficient business operations.

SKILLS

● Licensed SC Notary ● Invoicing ● Accounts Payable

● Call Centers ● Customer Service ● SAP/CRM/ERP

● People Soft ● MS Office ● Excel: PivotTables

● Innovative ● Organized ● Detail Oriented

● Deadline Driven ● Effective Communication ● TimeManagement WORK EXPERIENCE

Collections Coordinator (Contractor) Meridian Waste Charlotte, NC March 25 - October 25

● Contact customers via phone and email to collect on past due accounts and ensure timely payment.

● Maintain accurate and up to date records of collections activities and customer interactions.

● Investigate and resolve billing discrepancies or customer customer disputes in a professional manner.

● Prepare and send account statements, payment reminders, and collection notices.

● Collaborate with internal departments to address customer issues and escalate delinquent accounts when necessary. Perform general administrative tasks to support the office team.

● Systems include: Soft-Pak, Office365, Excel2016, Outlook. Remote Collections Account Manager (Contractor) CCC of New York Tanawanda, NY Oct 24 - Feb 25

● Collect on small balance accounts while developing collections strategies.

● investigate and resolve discrepancies in billing,contracts, cash and credit department.

● Process payments such as ACH, bank wires, credit Cards and debit Cards.

● Manage a queue of 200 accounts or more and maintain collections reports.

● Consider risk when completing daily activities by developing measures that encourage timely payments.

● Systems include: Excel2016, Outlook, PeopleSoft, Word2016, Soft-Pak and SAP. Hybrid AR/Credit & Collections Rep Armstrong Transport Charlotte, NC May 23 - Jan 24

● Investigate and resolve all customer irregularities or inquiries.

● Carefully analyze financial data to produce clear and objective reports.

● Prepare and report the status of efforts related to key departmental metrics to upper management, including the preparation of reports about the degree of risk in lending money to clients.

● Skip tracing, process credit card payments, email invoices to clients as needed and work with other departments to resolve invoice issues.

● Utilize professional communication to consult agents and customers.

● Systems include: Excel2016, Outlook2016, SAP, RMIS. Hybrid AP Clerk SGL Carbon Charlotte, NC June 22 - May 23

● Post vendor payments, code invoices, upload invoices, email needed invoices to vendors.

● Resolve payment issues with vendors, SAP data entry, reconciliation, month end/year end closing.

● Prepare support documentation as required by external and internal audits.

● Research vendor statements, phone calls and resolve questions and discrepancies while maintaining a professional relationship.

● Back up other areas in the finance department as assigned.

● Systems include: Excel2016, Outlook2016, SAP.

Remote Collections Specialist 2 ServiceMac Indian Land, SC July 21 - May 22

● Inbound and Outbound calling to responsible parties to resolve delinquent mortgages (30+dpd).

● Process ACH payments over the phone, update process financials for available workout options.

● Service the following companies (Amcap,American Pacific, Calcon Mutual,Bay Equity,Nationwide, NationStar, Essex, Fairway, Citdale, Canopy, Finance of America and Interfirst).

● Perform skip-tracing activities, chat support, password resets and trouble shoot online customer portal for responsible party.

● Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.

● Systems include: Excel2016, Outlook2016, Loan Pop, DMS, Five9, MSP/Eportal, Repay, Back in the Black/BitB.

Remote Customer Solution Specialist (Contractor) Ally Financial Charlotte, NC July 20 - Jan 21

● Inbound and Outbound calling to responsible parties to resolve delinquent Mid to High auto loans.

● Process debit/credit and ACH payments over the phone. Chat support & Customer service.

● Respond to collection-related inquiries in a prompt and professional manner.

● Perform skip-tracing activities, password resets and trouble shoot online portal access for responsible party.

● Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.

● Systems include: Excel2016, Outlook2016, LORI, Shaw, MSWord2016 MicroReflections/TLOXP, MoneyGram,WU Speedpay, WU Track Payment, Columbus,Sharepoint Remote Collector I Republic Finance Charlotte, NC Oct 2019 - June 2020

● Inbound and Outbound calling to responsible parties to resolve delinquent consumer loans.

● Describe resolution options and benefits to borrowers, negotiating the best possible arrangement.

● Respond to collection related inquiries in a prompt and professional manner.

● Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party.

● Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act.

● Systems include: Excel2016, Outlook2016, ABS, Noble, MSWord2016 Lexus Nexis/Accurint,OKTA, and Sharepoint.

Education Associates in Business Administration Strayer University Charlotte, NC April 2008 to May 2010

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