Data Entry & Front Desk Specialist Resume Title
Resume:
Louise Lopes
Los Angeles, CA *****
*****.******@*****.***
PROFESSIONAL SUMMARY
Dynamic and detail-oriented professional with extensive experience at IVY PARK OF SANTA MONICA, excelling in customer service and appointment scheduling. Proven ability to enhance operational efficiency and resolve issues promptly, fostering strong relationships and increasing guest satisfaction. Skilled in data entry and adept at managing multi-line telephone systems.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
SKILLS
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Data entry
Appointment scheduling
Verbal and written communication
Scheduling appointments
Administrative skills
Issue handling
Multi-line telephone systems
Calendar management
WORK HISTORY
FRONT DESK RECEPTIONIST/CONCIERGE - 11/2019 to 10/2025
IVY PARK SANTA MONICA
Managed front desk operations, ensuring seamless guest check-in and check-out processes.
Coordinated scheduling for appointments, meetings, and events to optimize facility usage.
Maintained accurate records of guest information and inquiries using hotel management software.
Trained new staff on front desk procedures and customer service excellence standards.
Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
Implemented process improvements that streamlined front desk workflows and increased efficiency.
Developed training materials for front desk staff to enhance service consistency and quality.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Completed data entry and filing to keep records updated for easy retrieval.
Collected room deposits, fees, and payments.
Developed strong working relationships with team members, fostering a positive work environment.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Streamlined check-in processes, reducing wait times for guests.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
OFFICE ASSISTANT 02/2018 to 10/2019
FREIGHT CONNECTION - REDONDO BEACH
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed correspondence and communication between departments, enhancing information flow.
Coordinated office activities to streamline operations and improve efficiency.
Developed and maintained filing systems, ensuring easy access to documents and records.
Assisted in scheduling meetings, optimizing time management for staff and executives.
Implemented inventory tracking systems for office supplies, reducing waste and costs.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
MANAGER 01/2005 to 12/2007
MEDICAL SUPPLY COMPANY - PARIS - FRANCE
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed correspondence and communication between departments, enhancing information flow.
Coordinated office activities to streamline operations and improve efficiency.
Developed and maintained filing systems, ensuring easy access to documents and records.
Assisted in scheduling meetings, optimizing time management for staff and executives.
Implemented inventory tracking systems for office supplies, reducing waste and costs.
Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
ADMINISTRATIVE ASSISTANT 09/2000 to 12/2004
DUTY FREE SHOP AIRPORT INTERNATIONAL CHARLES DE GAULLE - PARIS - FRANCE
Managed scheduling and coordination of executive meetings and travel arrangements.
Streamlined communication between departments to enhance operational efficiency.
Developed and maintained filing systems, ensuring easy access to critical documents.
Trained new administrative staff on office protocols and software usage.
Implemented an improved inventory tracking system for office supplies, reducing waste.
Assisted in preparing reports and presentations, enhancing clarity and professionalism.
Led initiatives to optimize workflow processes, resulting in increased productivity across teams.
Oversaw vendor relationships, negotiating contracts to secure favorable terms for services.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Maintained inventory of office supplies and placed orders.
Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
EDUCATION
Institution Immaculee Conception - Paris, France -
High School Diploma General Studies, Graduated in May 1976
Jeanne d'Arc School of Formation - Paris, France - Associate of Arts
Business Administration : Personal Assistant - Graduated in May 1984
College Saint Michel - Paris, France -
GED, Graduated in June 1980
LANGUAGES
French : Native or Bilingual
English : Full Professional
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