Sales & Marketing Specialist with Digital Transformation Expertise

Angelo Peluso Location: Athens, Greece

Email: ************@*****.*** EU Passport expiring: November 5th 2028 Nationality: Italian Second citizenship: Brazilian Mobile Phone: GR +30-697-***-**** IT +39-334-***-**** Seaman’s Book STWC Certs: Full certs valid until 2028 LinkedIn profile: https://www.linkedin.com/in/zjgerpkd-4p8615cf79/ SUMMARY

Angelo delivers results and acts with integrity. Skilled in marketing, digital marketing, revenue and sales, he supports digital transformation as well as AI software implementations and applications. He also enjoys identifying and winning new business opportunities and managing start-up projects.

Expertise in internal and external audit and quality analysis, customer care, customer support, reporting, data analysis, Saas & software integration, cold calling, multiple chats, email, presentations, webinars and video meetings. Representing the company at exhibitions and trade shows, meetings, roadshows, conventions and conferences. He thrives in a multi-ethnic environment and is fully committed to sustainability and inclusion. His aim is to deliver service excellence through effective engagement.

Established Account Executive with a talent for lead generation, ROI, revenue generation and efficient resolution of client issues. Known as a people person with the ability to drive business opportunities through dynamic marketing strategies. WORK HISTORY

August 2025 - current job Sales Specialist Teleperfomance Greece Athens, Greece Apple Care Sales Specialist - B2C and B2B Sales - Customer Engagement - Sales funnel May 2025 - July 05 Sales Specialist Glorier Blagoevgrad, Bulgaria Cold call, email marketing and meeting with stakeholders - Strategic Marketing Plan for French market - Customer Engagement - Leads assessment - Salesforce implementation

December 2024 - March 2025 Sales Specialist Alex & Gross on behalf of SAP Sofia, Bulgaria SAP Solution Software Specialist - Call, Video Meeting and Email used to communicate with stakeholders - Up-sale & Cross-sale of SAP products to existing customer and revenue generation - Sale of SAP products ERP to new customers - Customer Engagement - Leads assessment June 2024 - October 2024 Account Executive Concentrix on behalf of LinkedIn Sofia, Bulgaria LinkedIn B2B Digital Marketing platform - LinkedIn Ads - LinkedIn Campaign Manager Sales strategist - Cold Call, Video Meeting and Email used to communicate with stakeholders - Up-sale, Cross-sale and revenue generation - Book of Business client portfolio of 600 hundreds key accounts - Customer relationships enhanced by delivering excellent service January 2024 - May 2024 Project Specialist Telus Sofia, Bulgaria Google Workspace Suite Specialist - Salesforce CRM and Saas - Customer support using multiple chat, email and phone call - Overall productivity implemented with meticulous attention to detail in task completion - Collaborated with stakeholders to deliver tailored solutions accordingly - Advanced software tools in use for efficient data management and reporting - Managed multiple projects simultaneously for enhanced organisational output.

August 2022 - March 2023 Unemployed due to surgery and rehabilitation April 2022 - July 2022 Director of Sales Domitia Palace Hotel Sessa Aurunca, Italy Increased revenue by optimising OTA sales and marketing strategies - Groups booking and reservation including quoting and billing - Seasonal promotional activities for maximum revenue generation - Achieved high occupancy rates with strategic marketing initiatives - Improved guest satisfaction by implementing new concierge services - Hotel restaurant operations to elevate guest dining experience - Hotel-wide policies and procedures implementation to increase revenue - Lucrative contracts with major clients closed solidifying company position in the market January 2021 - March 2022 Global Account Manager Helmsbricoe Naples, Italy Event organizer, planner and coordinator - Hotels and venues prospecting - Strategic Marketing Plan – Prospecting - Cold Call and Sales - International MICE trade exhibitions and conventions April 2020 – December 2020 Unemployed due COVID pandemic June 2019 - March 2020 International SalesAliantur Pompei, Italy Incoming DMC international sales management - LATAM source market develop management - Hotel contracts in Europe - Budgeting and costing tour for groups product across Europe - Strategic Marketing Plan - National and international trade exhibitions, conventions and workshop February 2018 - May 2019 Deputy Hotel Manager Grand Hotel Flora Sorrento, Italy Front Office, Concierge, Reservation, Booking, Food & Beverage operation control - Sales prices management - CRM & PMS management - Social Media and Digital Marketing - Groups booking and reservation including quoting and billing - Increased revenue by optimising OTA sales strategies June 2014 - December 2017 Shore Excursion Manager Royal Caribbean Cruise United States / At sea Shore excursions daily call dispatch in the Mediterranean, Caribbean, South America, North Atlantic and Pacific - Weekly cruise revenue and yield management supervising - Future Cruise sales program launch in 2015 for Royal Caribbean Cruise vessels - Staff scheduling - Master Station position during emergency drills, enhancing readiness for unexpected situations - Customer satisfaction by attentively listening and offering tailored cruise options - Customer complaints handling with tact, ensuring timely resolution and improved relationships – Destination presentations

January 2014 - May 2014 Volunteer experience in South America for the indigenous reserve project April 2006 - December 2013 Latam Sales Manager Tui Group/AcamporaTravel/Sulamericana San Paolo, Brazil Internal audit for TUI worldwide destinations supplier - Qualitative reports - Prospecting and procurement on new business opportunities in new source markets - Sales processes streamlined to increase operational efficiency - Market research updating to stay ahead of industry trends - Lucrative contracts gained with major clients, solidifying company position in the market - Studying potential business opportunities through in- depth analysis of market trends - Increased brand visibility by organising high-profile promotional events and campaigns - Marketing plans to support department strategies - Team of up to 50 staff, driving performance with motivational strategies - Represented organisation at international trade exhibitions and conventions

CERTIFICATIONS

• LEARNING LINKEDIN SALES NAVIGATOR - LinkedIn Marketing Labs (Not expiring)

• LINKEDIN MARKETING STRATEGY - LinkedIn Marketing Labs (Not expiring)

• LINKEDIN MARKETING SOLUTIONS FUNDAMENTALS - LinkedIn Marketing Labs (Not expiring)

• LINKEDIN CONTENT AND CREATIVE DESIGN - LinkedIn Marketing Labs (Not expiring)

• HACCP - SLAB ITALIA (Expiring February 2026)

• PSSR / PERSONAL SAFETY AND SOCIAL RESPONSABILITIES – IMAT (Expiring January 2028)

• FIRE PREVENTION AND FIRE FIGHTING - IMAT (Expiring January 2028)

• SECURITY AWARENESS - IMAT (Expiring January 2028)

• SEAFARES AND OTHER PERSONNEL SERVING ON PASSENGER SHIP - IMAT (Exp. January 2028)

• STATEMENT IN PERSONAL SURVIVAL TECHNIQUES - IMAT (Expiring January 2028)

• ELEMENTARY FIRST AID - IMAT (Expiring January 2028)

• SOMMELIER - AIS (Not expiring)

• GETTING STARTED AS A NEW LEADER - ROYAL CARIBBEAN INTERNATIONAL (Not expiring) SKILLS

Agile - Amos – Business Ariba - B2B / B2C - Business Technology Platform – Cbase – Concur – CRM – Digital Marketing - Customer care- Digital Transformation - Dynamic Pricing - ERP SAP – Fieldgrass - Google Ads - Google Analytics - Google Workspace - Go-To- Market - Internal & External Auditing - KPI Monitoring - Lead generation - LinkedIn Ads - Microsoft Office 365 - Needs assessment - Negotiation excellence - Point of Sales - Predictive Analytics – Prospecting - Revenue Management – RMS – Saas - Sales Navigator - Sales Pipeline – Salesforce – Salesloft - Smart Sheet - Social Media advertising - SPIN sales - Travel Tech - Yield Management LANGUAGE

English: C1advanced Italian: C2 native French: B2 Intermediate Portuguese: C2 Proficient Spanish: B2 Intermediate EDUCATION

High School Diploma: Liceo Scientifico Gaetano Salvemini Associate no degree: University of Architecture of Naples, Italy Associate no degree: University of Political Science of Genoa, Italy HOBBIES

Literature, Art, Music, Theatre, Movies, Basket, Moto, Sailing, Football, Snorkelling, Food & Beverage REFERENCES

ACAMPORA TRAVEL Sorrento (Italy) - Mr Gino Acampora, General Manager Pho: +39-348-***-**** - Email: *.********@**************.** CONCENTRIX Sofia (Bulgaria) - Mrs Kalina Pironkova, Italian Team Leader Pho: +359-**-******* - Email: ******.*********@**********.***

Contact this candidate