Administrative Assistant with Customer Service Expertise
Resume:
PROFILE
A pleasant, professional and proficient Administrative Assistant,
Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times . I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face -to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development and that company is yours.
PRAVENIE CHETTY
CONTACT
75 Northendean Street, Brakpan 1541
******.********@*****.***
PERSONAL INFORMATION
Date of Birth: 04 August 1992
Nationality: South African
Marital Status: Single
Own Transport : Yes
Languages: English, Afrikaans
Notice period: Immediately
Dependents : 2
Health: Good
Gender: Female
SKILLS
Computer Skills:
Microsoft office Word
Microsoft Excel
Microsoft PowerPoint
WORK ABILITIES
REGGIES TOY STORE
CASHIER
2011 - 2013
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges
SHOPRITE STORE
CASHIER
2014 - 2016
• Handle cash, credit, or check transactions with customers
• Scan goods and collect payments
• Ensure pricing is correct
• Issue change, receipts, refunds, or tickets
• Redeem stamps and coupons
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Make sales referrals, cross-sell products, and introduce new ones
• Resolve customer complaints, guide them, and provide relevant 076-***-****
3
2 P a g e
Internet and Emails
Professional Skills:
Well organised, and be able to prioritise
work in an efficient manner.
Providing high quality Customer
Service.
Good level of numeracy.
Good at juggling tasks and prioritising.
Impeccable telephone manners.
Resolving and managing queries to
closure.
Calm and composed under pressure and
able to work to tight deadlines.
Ability to work within a busy and
demanding team environment.
Able to work with minimum amount of
supervision and on own initiative.
Ability to communicate effectively with
a wide range of customers.
Proven aptitude for dealing with
customer complaints.
Dealing with customers Face to Face.
Fully aware of the importance of data
security and relevant legislation.
Prospecting for sales leads.
Able to identify and act upon potential
sales opportunities.
Treating each employee as an
individual and showing concern for
their welfare, aims and career
development.
Always discreet in the handling of
sensitive and confidential customer,
staff or business data and information.
Open to constructive feedback &
always listening carefully to what
employees have to say about the
company.
information
• Bag items carefully
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Process returns and check to see if items are damaged
• Answer customers' questions and get a manager if answer doesn't solve the issue
• Bag, box, or wrap packages
• Provide excellent customer service to ensure satisfaction LEGAL SPORTS & LEISURE
ADMINISTRATION CLERK
2016 – 2017
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for the upper management
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary
CREDICO PTY LTD
SALES AGENT
2017
• Sales and Marketing
• Communicating to People
• Interpersonal Skills
• GM with all aspects of sales
• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining client records.
3 P a g e
• Answering client questions about credit terms, products, prices, and availability. REFERENCES
References will be issued on
request
SARCHAR MOBILE COMMUNICATION (PTY) LTD Vodacom
ADMINISTRATION CLERK DATA CAPTURER
2018 -
Reason for leaving: searching for growth
WORK ABILITIES
BOKSBURG CASH AND CARRY
CASHIER
2020 - 2022
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Bag, box or gift-wrap packages
SMART SOLUTIONS
ADMIN ASSISTANT
2025-SEPTEMBER-TEMP
• Processing registrations to the conference timeously and efficiently
• Having and providing the correct information
• asssiting with preparing and distribution of documents
• program-sage pastel
EDUCATIONAL BACKGROUND
High School Attended: Liverpool Secondary School
Highest Grade Passed: Grade 12 Matriculation
• Answering customer questions, providing information, taking and processing order and addressing complaints
• Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
• Compiling, maintaining and updating company records
• Managing office inventory and working with vendors to ensure the regular supply of office materials
• Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
• Compiling and maintaining records of office business transactions
• Operating office equipment including printers, copiers, fax machines and multimed instruments
4 P a g e
Subjects:
English
Afrikaans
Economics
Mathematical Literacy
Geography
Year Completed: 2010
Contact this candidate