Internationla email chat support specialist

AASIM BAIG

Email: ************@*****.***

Contact: +923*********

Address: A62 sector 4d surjani town Karachi

Career Objective

To secure a challenging position in a reputable organization. Where I can utilize my communication, support, and administrative skills to contribute to customer satisfaction and the company's growth.

Professional Experience

International Email & Chat Support Specialist

SEO Factors Karachi

May 2023 – September 2024 (1 year and 4 months)

•Managed international customer inquiries regarding orders, shipping status, returns, and tracking through email and chat in collaboration with the relevant department.

•Delivered prompt, accurate, and professional responses to over 150 customers daily.

•Effectively resolved customer issues while ensuring compliance with company policies.

•Developed strong communication skills through handling high-volume correspondence.

Finance and reporting (Help desk)

Level3BOS Karachi

September 2019 - January 2021 (1 year and 3 months)

•Learned and frequently used multiple sales systems to investigate, track, and correct international customers' issues. Collaborated with staff to resolve various problems impacting sales activities.

Education

•Master of Commerce (M. Com) — University of Sindh, Jamshoro

•Bachelor of Commerce (B. Com) — University of Sindh, Jamshoro

•Intermediate in Commerce (I. Com)— Sachal College of Commerce, Hyderabad

•Matriculation (Science) — Al Hira Public High School, Hyderabad

Key Skills

•Customer Support & Communication

•MS Word (Intermediate)

•Order Handling & Documentation

•Financial Data Entry & Reporting

•Fast Learner and Detail-Oriented

Languages:

•English: Conversational

•Urdu: Native

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