Motivated Sales & Customer Service Professional

Michael Madison Eudy

Kemp, TX • 430-***-**** • ************@*****.*** •

Professional Summary

Motivated and customer-focused professional with experience in sales, customer service, and relationship building. Proven ability to identify customer needs, recommend solutions, and close sales while delivering a positive experience. Strong communication, problem-solving, and multitasking skills with a track record of exceeding performance goals. Seeking a Sales Representative or Customer Service role where I can contribute to team success and drive customer satisfaction.

Core Skills

Customer Service & Support

Sales & Lead Generation

Product Knowledge & Upselling

CRM Software (Salesforce, HubSpot, etc.)

Conflict Resolution & De-escalation

Communication & Active Listening

Order Processing & Account Management

Team Collaboration

Time Management & Organization

Professional Experience

Sales Representative

More experience upon request.

Cutco — Waco, Texas

December, 2007– April, 2009

Engaged customers to understand needs, provide product recommendations, and close sales.

Met or exceeded monthly sales goals by 3%.

Built long-term relationships with customers to encourage repeat business.

Tracked sales activities in CRM and maintained accurate records.

Collaborated with team members to execute promotions and achieve store/department targets.

Met and demonstrated the product personally with the client.

Customer Service Representative

More experience upon request.

Time Share Renters — Daytona Beach, Florida

February – 2020 – January - 2021

Assisted customers via phone, email, and in person with questions, orders, and service issues.

Resolved customer concerns and escalated issues when needed, maintaining high satisfaction ratings.

Processed returns, exchanges, and billing adjustments quickly and accurately.

Managed high-volume call or service environments while maintaining professionalism.

Provided product information and upsold services based on customer needs.

Education

GED, Technical college

Texas State Technical College — Waco, Texas

Two years completed

References

Available upon request.

Contact this candidate