Senior Executive Assistant & Guest Relations Expert
Resume:
NATASHA SALEHIN
ABOUT ME
Results-driven Senior Executive Assistant and Guest Relations Manager with years of experience delivering high-level administrative support and enhancing guest satisfaction in fast-paced, client-focused environments. Highly skilled in managing executive calendars, coordinating meetings, and handling sensitive and confidential information with discretion and professionalism. Adept at streamlining operations, improving administrative processes, and ensuring seamless workflow for executives and teams. Expertise in VIP guest relations and customer service, with a strong track record of resolving issues promptly and ensuring guests have personalized, memorable experiences. Proficient in event planning and management, coordinating logistics, and overseeing special events to ensure smooth execution. Demonstrated leadership abilities in managing teams, fostering collaboration, and enhancing customer experience. Known for building and maintaining strong relationships with clients, colleagues, and senior executives, driving customer loyalty, and operational success. Strong communicator, problem-solver, and multitasker with a commitment to delivering excellence.
CONTACT
WORK EXPERIENCE
Executive Assistant to Chairman Jun 2011 – Present S Logistics LLC, Muscat, Sultanate of Oman
Executive Administrative Assistant Jan 2010 – Jan 2011 Grandlay Constructions LLC, Muscat, Sultanate of Oman Commercial Sales Executive Aug 2007 – May 2009
Golden Oryx Enterprises LLC, Muscat, Sultanate of Oman Customer Service Assistant Manager Nov 2004 – Mar 2007 Bank Al Falah, Karachi, Pakistan
Sales Executive / Guest Relations Manager Jun 2003 – Apr 2004 Nizwa Hotel, Muscat, Sultanate of Oman
Guest Relations Manager Jun 1999 – Apr 2000
Carlton Hotel, Karachi, Pakistan
Executive Assistant Operations & Administration Sep 1998 – Sep 1999 Apricot Studios, Karachi, Pakistan
Executive Assistant to Terminal Operations Manager Mar 1996 – Sep 1998 Karachi International Container Terminal Ltd, Karachi, Pakistan Cabin Crew (Air Hostess) Aug 1994 – Jan 1996
Shaheen Air International, Karachi, Pakistan
Duties & Responsibilities
EXECUTIVE ASSISTANT
Coordinate and manage executive calendars, scheduling meetings, appointments, and events to optimize time management and avoid conflicts.
Serve as the primary point of contact for internal and external communication, efficiently managing phone calls, emails, and inquiries, ensuring proper delegation to the appropriate team members.
Plan, book, and manage travel arrangements, including flights, accommodations, and transportation, while handling changes and cancellations as needed.
Organize and maintain digital and physical files, track expenses and invoices, assist with project management, and ensure the timely completion of tasks and projects.
Organize and manage corporate events, meetings, conferences, and team-building activities, overseeing logistics, invitations, and execution while fostering strong relationships with clients, vendors, and partners. ****************@*****.***
***.*****@*****.***
Muscat, Sultanate of Oman
linkedin.com/in/natasha-salehin-
191b62225
MOTHER TONGUE(S) : English
Other Language (s): Arabic, Urdu
English
Listening Reading Spoken Production Spoken Interaction Writing C1 C1 C1 C1 C1
ADDITIONAL INFORMATIONS
KEY SKILLS
I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief. NATASHA SALEHIN
DECLARATION
EDUCATION & TRAINING
Computer Course Windows 95 1997
Noor College of Professional Education, Karachi, Pakistan Typing Course 1991
AN Commercial Institute, Karachi, Pakistan
Higher Secondary Education 1993
Intermediate Board of Education, Karachi, Pakistan Diploma in Interior Designing 1990
Zuby School of Decor, Karachi, Pakistan
Calendar Management
Document Preparation & Filing
Expense Reporting & Budgeting
Meetings
Confidentiality & Discretion
Time Management
LANGUAGE SKILLS
Event Planning
VIP Guest Management
Team Leadership
Vendor Relations
Guest Service Excellence
Conflict Resolution
PERSONAL INFO
Nationality : Pakistani
Gender : Female
Date of Birth : 17/04/1972
Marital Status : Married
Passport No : AC5740523
Date of Expiry : 22/04/2027
Communication Skills
Travel Planning
Multi Department
Coordination
Organizational Skills
MS Excel, MS Word
GUEST RELATIONS MANAGER
Address guest inquiries, complaints, and special requests promptly and professionally to ensure high levels of satisfaction and customer loyalty.
Supervise, train, and mentor guest relations staff, ensuring adherence to service standards and creating a welcoming atmosphere for all guests.
Collect and analyze guest feedback through surveys and reviews, identifying areas for improvement and implementing corrective actions to enhance service quality.
Oversee the needs of VIP guests and high-profile clients, ensuring personalized services and memorable experiences for special events or group bookings.
Coordinate with departments such as housekeeping, concierge, and food & beverage to fulfill guest requests, streamline operations, and enhance overall guest experience.
ACHIEVEMENTS
Streamlined executive scheduling and guest service processes, reducing administrative bottlenecks by 30% and improving overall workflow efficiency for both executive leadership and guest services teams.
Achieved a 20% reduction in operational costs by optimizing travel arrangements, negotiating vendor contracts, and managing office supplies, contributing to significant budget savings for the organization.
Boosted guest satisfaction ratings by 25% through personalized service, quick problem resolution, and implementation of guest feedback systems, resulting in improved customer loyalty and positive reviews.
Managed high-profile corporate events and executive projects, ensuring 100% on-time delivery and coordination of all logistics, which resulted in a 15% increase in client retention and repeat business.
Successfully trained and led cross-functional teams of executive assistants and guest relations staff, improving team performance by 20% and significantly enhancing service quality and operational productivity.
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