IT Help Desk & Support Specialist

Marvin Ruiz

*************@*****.*** 562-***-**** Los Angeles, California

TIER 1 SUPPORT SPECIALIST IT HELP DESK CUSTOMER SERVICE

Dedicated IT Support Specialist with over 3 years of experience delivering Tier 1–2 technical support in fast-paced, enterprise environments. Skilled in troubleshooting Windows and macOS systems, managing Active Directory accounts, and supporting remote users through Jira and collaboration platforms. Known for delivering professional, high-quality support with a strong focus on efficiency, communication, and customer satisfaction.

PROFESSIONAL EXPERIENCE

IT TECHNICAL SUPPORT SPECIALIST ZIPRECRUITER - SANTA MONICA, CA JAN 2025 – PRESENT

·Provide Tier 1–2 support for 100+ users across Windows 11, macOS, and Microsoft 365 applications.

·Provisioned Google Workspace accounts for new hires, configured corresponding local Windows profiles, and ensured proper security settings and permissions.

·Troubleshoot and support VPN connectivity, VOIP systems, and remote access technologies.

·Deliver meeting and video conferencing support for Zoom and Google Meets, ensuring reliable collaboration across offices.

IT SUPPORT SPECIALIST DELUXE HOLLYWOOD (FORMALLY KNOWN AS POST HASTE DIGITAL) - LOS ANGELES, CA NOV 2022 – DEC 2024

·Installed, imaged, and provisioned laptops, desktops, and mobile devices for 200+ users.

·Manage Active Directory accounts, security groups, and permissions for new hires, transfers, and terminations.

·Supported Microsoft 365, Adobe Acrobat, and enterprise applications; configured printers, scanners, and docking stations.

·Administered VPN (FortiClient), antivirus (CrowdStrike), and endpoint protection solutions.

·Supported employee onboarding and account provisioning.

IT SUPPORT SPECIALIST JR. POST HASTE DIGITAL - LOS ANGELES, CA FEB 2022 – NOV 2022

·Built and deployed 30+ systems with OS installation, updates, and peripheral setup.

·Provided Level 1 troubleshooting for desktops, laptops, mobile devices, and peripherals.

·Handled customer-facing technical support requests, ensuring excellent communication and timely solutions.

EDUCATION

CALIFORNIA STATE UNIVERSITY, LONG BEACH

BACHELOR’S DEGREE IN CONSUMER AFFAIRS 2018

KEY SKILLS

·Operating Systems: Windows 10/11, macOS, iOS

·Networking & Security: VPN (FortiClient), Endpoint Protection (CrowdStrike), Basic Network Troubleshooting

·Customer Service: Executive Support, Remote Staff Assistance, Multi-channel Communication (Phone, Chat, Email)

·Languages: English & Spanish (Fluent)

·Hardware Support: Desktops, Laptops, Printers and Mobile Devices.

·Tools & Platforms: Jira, Microsoft 365 (Outlook, Word, Excel), Zoom, Teams, Slack

·IT Processes: IT Asset Lifecycle (Acquisition, Deployment, Retirement), Ticket Escalation, Knowledge Base Documentation

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