Customer-Focused Administrative Professional with Security Experience

Vickie Simmons-Rahmoune

**** **** **** **** *** *208, Austin, TX 78745 716-***-**** *******.***********@*****.***

Profile

Detail-oriented and reliable professional with strong problem-solving and communication skills. Known for maintaining organization in fast-paced educational environments. Adept at managing front desk operations, supporting staff and families, and fostering a welcoming atmosphere for employees, students, and visitors.

Skills & Abilities

·Proficient in phone and computer systems; Microsoft Word

·Strong interpersonal and communication skills

·Demonstrates sound judgment and excellent customer service

·Experienced in supervising and engaging children in structured and unstructured activities

·Remains composed under pressure

·Maintains confidentiality of sensitive information

·Office administration in multiple fields

·Strong communication skills with children, parents, and staff

Experience

SECURITY OFFICER ALLIED UNIVERSAL SECURITY SERVICES AUSTIN, TX 2021 – PRESENT

·Implemented and enforced security protocols to ensure the safety and security of the premises.

·Conducted regular patrols and inspections to identify and address potential security risks.

·Operated and maintained surveillance equipment, including CCTV cameras and alarm systems, to monitor activities within the premises.

·Managed access control by verifying the identity and credentials of visitors and employees.

·Ensured compliance with company policies and procedures for visitor management.

MANAGER-COUNTER CLERK COMET CLEANERS (STAR BRITE CLEANERS) AUSTIN, TX 2008 – 2021

·Delivered high-quality customer service in fast-paced environments

·Managed order processing and ensured timely delivery coordination

·Held keyholder responsibilities, including opening/closing procedures and administrative support

COMPANION AID SELF-EMPLOYED – HOME HEALTHCARE AUSTIN, TX 2003-2008

·Provided compassionate companion care and emotional support

·Completed general household errands, including light maintenance tasks

·Assisted with transportation and personal hygiene management

CHILDCARE COORDINATOR YMCA OF FORT PIERCE FLORIDA FORT PIERCE, FL 1997 - 1998

·Safely transported children from school to program site

·Planned and coordinated age-appropriate activities

·Applied consistent and appropriate discipline strategies

·Supervised and facilitated educational and recreational field trips

·Communicated regularly with parents to support child development and address concerns

CHILDCARE SPECIALIST HIBISCUS CHILDREN’S CENTER JENSEN BEACH, FL 1996-1997

·Managed daily routines for children living in a residential home, including meals, activities, and homework support depending on age assigned

·Supervised and facilitated educational and recreational field trips

Education

GED – UT AUSTIN – 1992

EDTC 1094 Paraeducator Certificate – Austin Community College – 2016

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