Executive Assistant Candidate with IT Proficiency

Christina Gonzales 909-***-**** **********@*****.***

Education: Some College - Business Administration – California State University Fullerton, Fullerton, CA Completed IT Pre training class for A+ Training

Previously Certified In Home Support Service Provider Train and refresh individuals for use of basic Microsoft applications and video conferencing platforms Proficient in Microsoft Office 365 Suite (Word, Excel, Publisher), Adobe Acrobat, Google Workspace. (Gmail, Meet, Chat, Docs, Sheets), Zoom, Software that provides servicing, data, & analytics, Platforms with features such as ticketing billing & remote access. CRM’s, ERP’s, Zendesk

Trained in VPN use, XCALLY Phone Bar/ Motion apps, Mattermost app, Call Scripting, Juvare WebEOC, Client Specific Apps./Platforms including EMR/EHR/MHR (Intake) Experienced in QuickBooks, Great Plains, MAS90, SBT, Sage Skilled in using Google Chrome, Microsoft Edge, Internet Explorer as well as ability to operate multiple screens and 5+ applications

Notaries 24-7 01/2025 - Present

Scheduling Customer Support Administrative Coordinator

● Manage appointment scheduling for qualified notaries based on location and service requirements to match our client’s needs.

● Keep clients informed of progress.

● Partner with mortgage lenders to schedule signings and compile all pertinent loan documents.

● Responsible for inbound/outbound calls, emails, and chat inquiries from various clients to schedule and coordinate document signings. Implement de-escalation when needed.

● Coordinate and schedule meetings. Communicate appointment details to both clients and notaries.

● Efficiently troubleshoot and resolve issues such as cancellations or rescheduling and update all involved parties as needed.

● Track appointment statuses to ensure timely completion through the use of Snapdocs platform.

● Negotiate fees as needed.

● Engage in Meet sessions and Chat with my team to ensure quality service to our clients.

● Upload and review documents for accuracy and make outbound calls as needed AnswerNet 01/2021 - 10/2024

Dispatch Customer Service Agent (Remote)

● Answered client calls, documented messages, and verified information based on client scripting and instructions. Completed intake processes for specific clients.

● Managed emergency and non-emergency dispatch calls, transferred calls per client instruction, and selected appropriate call types. Processed intake on systems such as EMR, EHR, and MHR.

● Noted and updated client accounts. Maintained confidentiality.

● Engaged in daily remote communication and information gathering through email, chat, text, Meet, and phone. Practiced de-escalation as needed.

● Worked with internal associates as well as QA systems to ensure metrics and KPI’s were being met.

● Multitasked with various clients and client customers including government, state, and county facilities along with hospitals, physician/dental offices, lawyers offices, tow companies, plumbing companies, etc..

● Utilized spreadsheets, forms, and calendars to facilitate tasks. Page 2 of 2 Christina Gonzales 909-***-**** **********@*****.*** Glamorous Events 04/2019 – Present

Administrative Assistant, Wedding, Events, Hospitality Coordinator

● Monitor event timelines and flow.

● Manage registration and check-in process to ensure accurate RSVP tracking.

● Coordinate with guest catering and beverage orders with vendors.

● Assist with resolving guest and logistic issues.

● Post event signage and collect and organize event materials.

● Assist with reconciling event expenses and preparing budget reports.

● Maintain open communication with guests and my event manager to maintain smooth running of events.

● Remain flexible, organized, and composed.

Olympic Staffing Services, Kelly Staffing, and Halo Staffing 03/2016 - 07/2019 Administrative Assistant, Accounting and Billing Assistant(Temp Positions)

● Assisted management and interacted with supervisors to retrieve project information.

● Translated, edited, and updated information.

● Formatted data into flowchart report.

● Coordinated with department managers, production supervisors, and lead personnel.

● Resolved issues.

● Typed and entered information into Excel spreadsheets, Word, and Flow Breeze. Maintained database.

● Sorted and managed filing system. Accessed file transfer systems.

● Performed data entry, file maintenance, and data backup.

● Answered phones and retrieved and managed voicemail. Typed. Routed and sorted mail and email.

● Supported customers and accounting department. Received and processed accounts receivables, monitored and collected past due accounts, entered journal entries, performed deposits, reconciled received cash, and printed reports.

● Contacted and interacted with customers regarding past due payments.

● Established a rapport with vendors and internal personnel.

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