Administrative Billing & Legal Office Professional
Resume:
Erica Jensen
Mars, PA
*****.******@***.***
Resume
Administrative Billing Office Professional
Confident and professional administrative expert with 10+ years of experience in legal administration, billing, and accounts payable/receivable within fast-paced environments. Known for quickly learning new systems, adapting to evolving workplace needs, and applying advanced workflow processes to improve productivity and accuracy. Trusted to maintain strict confidentiality, exercise sound judgment, and manage time effectively across both independent and team-based projects. Friendly and easily approachable with the ability to deliver exceptional customer service while resolving complex issues and streamlining operations with precision and integrity.
Core Competencies
Billing Verification & Accounts Management
Customer Service & Communication Skills
Workflow Optimization & Time Management
Problem Solving & Analytical Thinking
Confidentiality & Professional Judgment
Independent & Team-Oriented Contributor
Advanced Computer & Legal Software Proficiency
Organized, Trustworthy, and Process-Driven
Professional Development
Continued Education/ Notary Public
September 2025 – Present
Currently transferring to 4-year college to obtain my Bachelor’s Degree in Business
Registering to obtain Pennsylvania Notary Certification
Professional Development
Butler County Community College
January 2025 -August 2025
Obtained my Associate’s Degree in Psychology, which will be released in December
Paralegal
Dornish Law Offices, PC – Wexford, PA
2024 – 2025
Supported firm owner and attorneys with office management, daily case prep, and scheduling of hearings, depositions, and client meetings.
Improved client intake and responsiveness by tracking calls and streamlining communication.
Managed billable hours, legal research, and confidential case files to support case resolution.
Onboarded new clients, scheduled consultations, and maintained ongoing communication.
Handled internal/external communications, legal mail processing, and documentation delivery.
Aided in trial prep and coordinated case distribution among attorneys.
Supported the 2024 Presidential Election recount for the Dave McCormick campaign by tracking recount data and assisting attorneys.
Accomplishments:
Independently took over office responsibilities within 1 week, demonstrating adaptability and quick learning.
Reconstructed a new client consultation intake process, enhancing accuracy and reducing onboarding time.
Legal Assistant
Elder Law Offices of Shields & Boris – Wexford, PA
2023 – 2024
Supported a team of 6 attorneys by managing complex client files, conducting legal research, and ensuring proper billing and payment processing.
Verified billing information and coordinated with accounts payable/receivable to ensure all balances were updated and accurate.
Drafted legal documents, managed confidential client data, and prepared attorneys for meetings and court appearances.
Facilitated the transfer of legal documents between clients and other offices, maintaining accuracy and professionalism in all communications.
Assisted in client consultations and provided exceptional customer service to ensure all client needs were met promptly.
Accomplishments:
Designed a file-closing system that reduced time spent on administrative tasks by 30%, improving overall productivity.
Legal Assistant
Sechler Law Firm, LLC – Cranberry Township, PA
2022 – 2023
Managed client billing and financial information, ensuring that legal documents were drafted accurately and in compliance with estate planning requirements.
Utilized Kenect, Actionstep, and Lawmatics software to track client communications, appointments, and document requests.
Researched clients' legal and financial histories to ensure the integrity and accuracy of all estate-related documents.
Coordinated with attorneys and financial institutions to ensure accurate transfers and distributions of funds into trusts.
Assisted in maintaining and organizing client files for timely document processing and completion of legal formalities.
Accomplishments:
Implemented a system for tracking document closings, reducing administrative errors and increasing operational efficiency by 30%.
Designed a client signing binder to reduce time spent searching for clients' final documents, improving organization by 20%.
Created a file summary page that tracked client information still needed or missing, which streamlined the drafting process by 40%.
Legal Assistant (Contract)
Robert Half Legal / Kids Voice – Pittsburgh, PA
2021 – 2022
Managed case files for 10+ attorneys and provided full administrative support for juvenile cases, ensuring accurate filing of legal documents and timely processing of court dates.
Handled confidential juvenile client data, ensuring strict adherence to privacy and confidentiality standards.
Processed legal petitions, including filing expungements, tracking petitions through court systems, and updating client records.
Coordinated closely with attorneys, clients, and social services to ensure smooth execution of cases.
Accomplishments:
Efficiently managed high volumes of case data, meeting deadlines and maintaining a high level of accuracy.
Worked independently in a remote setting, delivering consistent, error-free performance with minimal supervision.
Medical Sanitation & Cleaning
Good Shepherd Vet Hospital – Mars, PA
2013 – 2023
Managed inventory and sanitation procedures, ensuring a safe and sterile environment in compliance with strict COVID-19 protocols.
Assisted in late-night emergency medical procedures, demonstrating adaptability and the ability to work under pressure.
Provided operational support by managing inventory and restocking medical supplies.
Accomplishments:
Demonstrated reliability and independence by managing critical safety protocols in a high-stakes environment.
Legal Assistant
Mancini & Associates – Monaca, PA
2010 – 2013
Conducted research and handled documentation for foreclosure cases, ensuring accuracy and compliance with legal standards.
Maintained confidentiality while managing sensitive financial documents and client information in the foreclosure process.
Tracked invoices and ensured timely processing using the Lender Processing Services (LPS) system.
Accomplishments:
Streamlined document collection and processing, cutting down file delays by 10%.
Developed a cost-saving process that reduced staffing requirements, saving over $1M annually.
Accounts Payable Clerk
S.A.I.C. / Aerotek – Abingdon, MD
2009 – 2010
Processed invoices and ensured accurate billing for government accounts using the CostPoint system.
Coordinated with multiple departments to resolve discrepancies, ensuring the accuracy of all invoicing and accounts payable processes.
Led a team of 5 to meet or exceed monthly processing quotas, achieving a 15% increase in processing efficiency.
Accomplishments:
Exceeding processing goals by 15%, consistently meeting strict deadlines
Accounts Payable/Receivable Clerk
Rackspace Hosting – San Antonio, TX
2008 – 2009
Managed accounts payable and receivable for multi-million-dollar accounts using the Oracle system.
Processed payroll, invoices, and credits with high accuracy, maintaining excellent customer service.
Resolved billing inquiries and ensured that all discrepancies were corrected on time.
Accomplishments:
Processed payroll and vendor credits totaling over $2M without falling behind or making critical errors.
Technical Skills
Software Proficiency: Microsoft Office Suite (Excel, Word, Outlook), Oracle, CostPoint, Practice Panther, Actionstep, Kenect, PC Law, Lawmatics, FindLaw, PACFile, LPS
Office Systems: Document Management, Workflow Optimization, Calendar Management
AI & Research Tools: Strong analytical skills for data validation and case research
References
Available upon request.
Contact this candidate