Hospitality Professional - Customer Service & Guest Experience

TERRYANN ARCHER

Montego Bay, St. James n 1-876-***-**** n ****************@*****.***

PROFILE

Customer-focused hospitality professional with experience in luxury resort service, guest relations, and call center support. Skilled in creating memorable guest experiences, managing high-volume environments, and resolving issues with patience and professionalism. WORK EXPERIENCE

Hostess — Grand Palladium Hotel & Spa (2024–2025)

• Welcomed and seated guests, ensuring a smooth and pleasant dining experience.

• Managed reservations, waitlists, and guest flow during busy hours.

• Coordinated with wait staff and kitchen staff for efficient service. Customer Service Representative — InTouch CX (2024–2025)

• Assisted customers with inquiries via phone, providing clear and friendly communication.

• Resolved issues promptly while following company protocols. Waitress — Dayo Plantation (2023–2024)

• Took orders, served meals, and ensured a high level of customer satisfaction.

• Handled cash and payments accurately.

SKILLS

• Customer Service & Hospitality

• Guest Relations

• Cash Handling & Payment Processing

• Teamwork & Collaboration

• Multitasking & Time Management

• Problem Solving & Conflict Resolution

• Strong Communication & Interpersonal Skills

• Adaptable & Flexible in Diverse Environments

EDUCATION

Marlene Ottey High School — High School Diploma (2017–2021)

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