Administrative Support Specialist with Client Focus

KRUTIKA BHANOT

**************@*****.*** +1-403-***-**** 407 Hillcrest Manor SW Airdrie, Canada T4B 4J9 Professional Summary

Dedicated professional with solid background in assisting high-volume office environments delivering exceptional clerical and operational support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Skills

Service Excellence

Corporate Management Services

Collaborative Teamwork

Strong verbal & writing skills

Microsoft Office Proficiency

Timely Meeting Organization

Quality Assurance

Time Management Expertise

Data Organization

Organizational Communication

Task Prioritization

Client Engagement

Effective Scheduling

Accurate Minute Keeping

Experience

Evanston Physiotherapy Clinic Canada

Administrative Assistant

03/2021 - Current

Client Communication: Effectively communicate with clients via phone, in- person, and email, providing excellent customer service and ensuring all inquiries are addressed promptly.

Document Management: Responsible for scanning, photocopying, and faxing important documents to the relevant clinics, lawyers, and insurance companies, ensuring timely delivery and accuracy.

Data Entry & Accuracy: Ensure all data was accurately entered into systems within designated timeframes, maintaining the integrity of client and patient information.

Coordination with Insurances & Legal Teams: Proactively follow up with lawyers and Insurance companies to ensure timely submission of necessary documents and to avoid delays in meeting critical deadlines.

File Organization: Organize and maintain files in an efficient manner, ensuring quick and easy access to documents when required, minimizing delays and disruptions.

Professionalism in the Workplace: Promote and uphold a high standard of professionalism among therapists and assistants, fostering a positive and productive work environment.

Confidentiality & Record Security: Maintain the confidentiality of patient records and other sensitive information, ensuring compliance with privacy regulations and company policies.

Link Canada Immigration Canada

Office Administrative Assistant

05/2019 - 02/2021

Client Communication & Support: Communicated with clients via phone, in person, and email to collect information, complete necessary forms, and provide updates on file progress and document status.

Data Entry & Documentation: Accurately entered data into immigration forms and other relevant documents, ensuring compliance with legal and procedural standards.

Mailing & Shipping: Managed mailing of files using computerized waybill systems, ensuring timely and accurate dispatch of documents.

Document Management: Scanned, photocopied, and faxed documents as required, ensuring proper organization and retention of all materials.

Inventory & Deadline Management: Monitored inventories and ensured all deadlines were met within the specified timeframe, preventing any delays or oversights.

Filing & Storage Systems: Maintained and organized office filing and storage systems, ensuring easy access to documents and compliance with record-keeping standards.

Office Equipment Maintenance: Ensured all office equipment was properly maintained, serviced, and operational to minimize disruptions in daily activities.

Office Cleanliness & Organization: Maintained a clean, organized, and efficient office environment, contributing to a productive and pleasant workspace.

Positive Work Environment: Fostered a positive and friendly environment, ensuring high morale and a collaborative atmosphere among colleagues. Antarctic Industries Limited India

Chartered Legal Secretary

11/2015 - 01/2019

Developed Client Relations Pipeline: Assisted in the creation of a strategic pipeline to identify and capitalize on new retail customer relationship opportunities.

Evaluated Business & Industry Needs: Assessed both business and industry requirements to tailor solutions for existing and potential accounts, ensuring alignment with client goals.

Strategic Relationship Management: Managed and nurtured key strategic client relationships, ensuring long-term partnership success and client satisfaction.

Partnership Development: Actively fostered and sustained strong business partnerships, contributing to the growth and expansion of the company's market presence.

Regulatory Compliance & Governance: Ensured strict adherence to all relevant laws, company policies, and industry regulations, maintaining the integrity of corporate governance and regulatory compliance processes.

Meeting Minutes & Event Documentation: Organized and prepared detailed minutes of meetings, seminars, and conferences, capturing key discussions and action points for future reference.

Corporate Governance Oversight: Directed and oversaw corporate governance and regulatory compliance procedures, ensuring proper implementation across the organization.

Shree Balaji International India

Retail Customer Executive

04/2014 - 03/2015

Achieved Sales Targets: Consistently met or exceeded quotas and objectives, demonstrating strong sales performance and contributing to company growth.

Pipeline Management: Maintained and updated accurate pipeline records, ensuring all client information and opportunities were tracked and managed effectively.

Proactive Troubleshooting: Anticipated potential account issues and client queries, performing troubleshooting as needed to prevent complications and ensure client satisfaction.

Relationship Mapping: Developed and maintained relationship maps for both current and prospective clients, ensuring a clear understanding of key contacts and influencing factors within accounts.

Industry Research: Conducted regular research on trends and developments within the retail industry, staying informed on services, trends, and competitive landscape to better advise clients.

Staff Training Support: Assisted in training staff on integrated customer solutions, enhancing team capabilities and ensuring consistency in delivering excellent service to client.

Education

IGNOU India

Master's Degree in Commerce (BPCG)

12/2018

The Institute of Companies Secretaries of India Delhi, India Professional Degree in Company Secretary

07/2015

Certified Member of Chartered Governance of Canada Punjab University India

Bachelor's Degree in Commerce

04/2012

Languages

English

Hindi

Punjabi

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