Remote Data Entry Clerk - Experienced Analyst & Coordinator

Sheila Vaughn

Granby, USA ***** 417-***-**** *******@********.***

Summary

Dynamic Business Analyst with extensive experience at Walmart, excelling in vendor rapport and deadline management. Proven track record in enhancing supplier accuracy and reducing claims through effective process improvements. Skilled in meeting facilitation and creating standard operating procedures, driving team success and operational efficiency.

Skills

Meeting Facilitation

Vendor Rapport

Creating Standard operating procedures

Deadline Management

Team Coordinator

Work History

BUSINESS ANALYST 02/2025 - Current

Walmart - Bentonville, AR

Currently working on the Enterprise Business Systems Payables Support & Insights team. We analyze supplier claims and work to identify the reasons for the claims.

We also assist the supplier in correcting the issues causing the claims in an effort to reduce the number of claims and increase customer satisfaction.

WORKFLOW COORDINATOR 03/2023 - 02/2025

Walmart Inc. - Bentonville, AR

Brought back to Walmart in February of 2023 as the team I was on was part of a group that was brought back so that the processes could be better managed.

Currently the Workflow Coordinator over the OTIF (On Time In Full) team which consists of 9 associates. Daily duties include assigning disputes to the associates and answering any questions they may have. I also have the task of taking care of Oracle tickets and helping the suppliers with any issues and questions. I created the power points for the team huddles and frequently lead those huddles. BUSINESS ANALYST 11/2018 - 03/2023

Genpact Inc - Bentonville, AR

I started with Genpact in November of 2018 (was part of the rebadge from Walmart). At the time of the transition and for approximately one year after, I was a WorkFlow Coordinator over the Warehouse Disputes team.

The Warehouse disputes team resolved disputes for suppliers in the Disputes portal. I assisted other associates with questions and assisted suppliers with resolving issues they could not resolve in the portal.

I also performed quality checks on associates on a regular basis. Assisted with transitioning the disputes team to Noida, India. Once the process transitioned away, I became a member of the WRAP team (Walmart Receiving Accuracy Program).

While on that team, I assisted suppliers in the program with improving their accuracy score in deliveries to the stores. Created graphs and charts detailing a supplier's accuracy over a certain timeframe. Was on that team for approximately 8 months.

Another new team was created, SQEP (Supplier Quality Excellence Program) and I was moved to that team where I am currently a WorkFlow Coordinator.

I assist the team with obtaining work, answering questions and doing Quality Checks on new associate's work.. WORKFLOW COORDINATOR 01/2006 - 11/2018

Walmart Inc. - Bentonville, AR

Started my career with Walmart as an Invoice Analyst and progressed to a Research Analyst on the Sam's Club team.

While in that position, initially processed invoices and researched claims sent in by suppliers and either repaid them or denied them as needed.

Handled phone calls from suppliers as well as Oracle tickets from suppliers and clubs. After approximately 2 years, I was moved to the Puerto Rico team. While on that team, I processed invoices and researched claims sent in by suppliers. Also handled calls from suppliers as well as Oracle tickets. April of 2013 I was promoted to Workflow Coordinator. Held this position from 2013 to 2018, when Accounts Payable was outsourced to Genpact. As a Workflow Coordinator, I assisted my Warehouse team with claims sent in by suppliers. Was responsible for measuring the workload weekly and handing out the claims to associates. Also trained new associates, performed Quality Checks on new and seasoned associates, worked disputes, handled supplier calls and closed Oracle tickets from suppliers and warehouses. Assisted with the creation of the Disputes Portal and was part of the testing of it. Trained the associates on how to use the portal.

Assisted in the initial transition of Warehouse Disputes to Charlotte, NC which was then brought back to Bentonville. OFFICE MANAGER 10/1994 - 12/2005

REM Trucking - Carthage, MO

Duties included payroll, billing, balancing multiple checkbooks, answering phones, dispatching trucks, assisting customers as well as preparing quarterly reports.

Company has since gone out of business.

Education and Training

MSSU - Joplin, MO Bachelor of Science

Accounting, 05/1993

References

References available upon request.

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