I answered heavy phones, input service calls, and routed to appropriate technicians,dispatched technicians, updated them during the day, called customers when technicians were on the way. Ordered parts from distributors. Set up an install Ordered parts from distributors. Set up AC installs and water heater installs with buildings and condos. Dealt with all the cities for permits . contract sales and renewals,permitting emails, photo copying, working on the computer, scanning. Speaking with customers problem-solving filing I was office manager at Broward Factory service from 1999 to 2025 I had to leave due to a medical issue.