Customer Support Operations & Account Coordinator

Barbara T. Sablan

619-***-**** • *********.****@*****.*** • San Tan Valley, AZ 85143

Customer-focused professional with strong organizational and analytical skills developed through years of managing budgets, resolving complex issues, and coordinating with multiple departments. Known for delivering excellent service, maintaining accuracy under pressure, and ensuring customer satisfaction through clear communication and efficient problem resolution. Adaptable, dependable, and experienced in handling fast-paced environments requiring attention to detail, multitasking, and teamwork. Customer Support Operations Specialist

Department of the U.S Air Force - Anderson Air Force Base, Guam July 2013 – Dec 2017

• Delivered exceptional service to internal and external customers by addressing inquiries, resolving issues, and ensuring timely support for operational needs.

• Tracked and monitored requests to ensure accurate and timely completion, maintaining strong attention to detail and compliance with policies.

• Collaborated with team members and management to identify and implement process improvements that enhanced efficiency and service quality.

• Prepared and maintained detailed reports and documentation to support decision-making and transparency.

• Communicated effectively with leadership and customers to clarify requirements, resolve discrepancies, and provide status updates.

Customer Account & Service Coordinator

Joint Region Marianas - Naval Station, Guam

February 2011 – July 2013

• Supported customer accounts and service requests, ensuring all transactions were accurate and compliant with established procedures.

• Resolved billing and account inquiries promptly, providing clear explanations and ensuring customer satisfaction.

• Assisted management in forecasting needs and tracking usage patterns to anticipate customer demands and improve service delivery.

• Ensured smooth coordination between departments to meet operational and customer service goals. Customer Relations Assistant

Joint Region Marianas - Anderson Air Force Base, Guam March 2010 – Feb 2011

• Served as the main point of contact for staff and customers regarding service requests, account issues, and general inquiries.

• Handled confidential information with professionalism and discretion.

• Reviewed and processed requests accurately while maintaining compliance with organizational policies.

• Provided updates and communicated timelines to customers and supervisors to ensure smooth operations.

SUMMARY

EXPERIENCE

Billing & Collections Representative

U.S. Naval Hospital – Agana Heights, Guam

February 2008 – March 2010

• Provided courteous and efficient billing assistance to patients, ensuring accurate information and timely resolution of payment concerns.

• Explained charges, payment options, and insurance coverage clearly to customers in person and over the phone.

• Collected and processed payments, maintaining detailed and accurate records.

• Assisted customers in understanding their financial obligations and resolving account discrepancies quickly and professionally.

• Maintained confidentiality and handled sensitive data in compliance with federal regulations. Administrative & Customer Support Lead

Department of the U.S. Air Force - Okinawa, Japan

Oct 2002 – Mar 2005

• Supervised a small team and provided training to ensure consistent, high-quality customer service and accuracy in recordkeeping.

• Assisted customers with service inquiries, status updates, and issue resolution.

• Supported administrative operations including scheduling, reporting, and data management.

• Recognized for strong communication and leadership skills in maintaining team performance and customer satisfaction.

• Customer Service & Relationship Management

• Conflict Resolution & Problem Solving

• Data Entry & Record Accuracy

• Multitasking in Fast-Paced Environments

• Communication & Interpersonal Skills

• Team Collaboration

• Cash Handling & Billing Support

• Organizational & Time Management Skills

• Principles of Appropriation Law – Andersen AFB, Guam (2012)

• Budget Execution Training – Andersen AFB, Guam (2012)

• Financial Management Body of Knowledge – Andersen AFB, Guam (2010)

• Air Force General Officers Quarters Management – Yokota, Japan (2003)

• Financial Management Course – Wright Patterson AFB, Ohio (2003)

• Military Accounting Course – Munich, Germany (1989) COURSES & CERTIFICATIONS

EXPERIENCE (Cont.)

KEY SKILLS

Volunteer

Curves Gym, Gilbert, AZ

2015–Present

• Provide a welcoming and encouraging environment for members, focusing on motivation, confidence building, and wellness support.

• Foster strong interpersonal relationships and maintain a positive, customer-centered atmosphere.

• Demonstrate reliability, communication skills, and a genuine passion for helping others—qualities essential in customer service roles.

COMMUNITY INVOLVEMENT

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